How To Fix WS_CWB069 - Error during complaint release

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 069

• Message text: Error during complaint release

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB069 - Error during complaint release ?

  The SAP error message WS_CWB069: Error during complaint release typically occurs in the context of SAP Customer Service or Quality Management modules when attempting to release a complaint document, but the system encounters an issue preventing the release.
  
  Cause
  The error WS_CWB069 usually indicates that there is a problem during the release process of a complaint, which can be caused by one or more of the following reasons:
  
  Incomplete or Incorrect Data: Mandatory fields or data required for the release are missing or incorrect in the complaint document.
  Status or Workflow Issues: The complaint is not in the correct status or the workflow for release is not properly triggered or configured.
  Authorization Problems: The user attempting the release does not have the necessary authorizations.
  Custom Enhancements or User Exits: Custom code or user exits that run during the release process may cause errors.
  System or Configuration Errors: Issues in configuration related to complaint processing or release procedures.
  
  
  Solution
  To