How To Fix WS_CWB069 - Error during complaint release

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 069

• Message text: Error during complaint release

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB069 - Error during complaint release ?

  The SAP error message WS_CWB069: Error during complaint release typically occurs in the context of SAP Customer Service or Quality Management modules when attempting to release a complaint document, but the system encounters an issue preventing the release.
  
  Cause
  The error WS_CWB069 usually indicates that there is a problem during the release process of a complaint, which can be caused by one or more of the following reasons:
  
  Incomplete or Incorrect Data: Mandatory fields or data required for the release are missing or incorrect in the complaint document.
  Status or Workflow Issues: The complaint is not in the correct status or the workflow for release is not properly triggered or configured.
  Authorization Problems: The user attempting the release does not have the necessary authorizations.
  Custom Enhancements or User Exits: Custom code or user exits that run during the release process may cause errors.
  System or Configuration Errors: Issues in configuration related to complaint processing or release procedures.
  
  
  Solution
  To resolve the WS_CWB069 error, follow these steps:
  
  
  Check Complaint Data Completeness  
  
  Verify that all mandatory fields in the complaint are filled correctly.
  Check for any inconsistencies or missing data that might block the release.
  
  
  
  Review Status and Workflow  
  
  Ensure the complaint is in the correct status for release.
  Check the workflow logs (transaction SWI1 or SWIA) to see if any workflow steps are stuck or have errors.
  Confirm that the release strategy is properly configured.
  
  
  
  Check Authorizations  
  
  Verify that the user has the required roles and authorizations to release complaints.
  Use transaction SU53 immediately after the error to check for missing authorizations.
  
  
  
  Analyze Logs and Dumps  
  
  Check system logs (SM21), application logs (SLG1), and short dumps (ST22) for detailed error information.
  Look for any custom code errors if user exits or BAdIs are implemented.
  
  
  
  Test in a Sandbox or Development System  
  
  Try to replicate the issue in a non-production environment to isolate the cause.
  
  
  
  Consult SAP Notes and Documentation  
  
  Search for SAP Notes related to WS_CWB069 for any known bugs or patches.
  Example SAP Note: Check SAP Support Portal for notes related to complaint release errors.
  
  
  
  Contact SAP Support  
  
  If the issue persists, raise a support ticket with SAP including detailed logs and steps to reproduce.
  
  
  
  
  Related Information
  
  
  Transaction Codes:  
  
  IW52 / IW53 - Change / Display Service Notification (complaint)  
  SWI1 - Workflow log  
  SWIA - Work item administration  
  SU53 - Authorization check  
  SLG1 - Application log  
  ST22 - ABAP runtime errors
  
  
  
  Modules Involved:  
  
  SAP Customer Service (CS)  
  Quality Management (QM)  
  Plant Maintenance (PM) (if complaints are linked)
  
  
  
  Common SAP Notes:  
  
  Search for notes related to complaint release errors or WS_CWB069 on the SAP Support Portal.
  
  
  
  
  If you provide more context such as the exact transaction, module, or any dump details, I can help you with a more precise diagnosis.