How To Fix WS_CWB067 - Error in Customizing; "Status Customer Action" is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 067

• Message text: Error in Customizing; "Status Customer Action" is blank

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB067 - Error in Customizing; "Status Customer Action" is blank ?

  Certainly! Here's a detailed explanation for the SAP error message WS_CWB067: Error in Customizing; "Status Customer Action" is blank:
  
  Error Message:
  WS_CWB067
  
  Text: Error in Customizing; "Status Customer Action" is blank
  
  Cause:
  This error occurs during the configuration (Customizing) of SAP Workflow or Business Workplace settings, specifically when defining or maintaining status profiles or status management for objects such as Service Management, Customer Service, or other modules that use status management.
  
  The system expects a value in the field "Status Customer Action" (often a field that defines what action the customer can perform or what status is assigned to a customer action).
  If this field is left blank or not maintained in the customizing tables or status profile, the system throws this error.
  This usually happens when customizing status profiles, action profiles, or when defining status-dependent actions in the workflow or status management.
  
  
  Where does it occur?
  
  In transaction codes related to status management (e.g., BS22, BS23, BS24 for status profiles).
  During workflow configuration or Business Workplace (SBWP) settings.
  When maintaining status profiles for objects like Service Orders, Notifications, or Customer Service processes.
  In SPRO under the path related to status management or workflow/customizing.
  
  
  Solution:
  
  
  Check the Customizing for Status Profiles:
  
  Go to the relevant customizing transaction (e.g., BS22 for status profile maintenance).
  Open the status profile that is causing the error.
  Check the entries for "Status Customer Action" or similar fields.
  Ensure that the field is not left blank. Assign the appropriate customer action status.
  
  
  
  Maintain the Missing Field:
  
  If the field is blank, fill it with the correct status or action code.
  Save the customizing.
  
  
  
  Verify Related Configuration:
  
  Check if the status profile is correctly assigned to the object type.
  Verify if the action profile or workflow step that uses this status profile is correctly configured.
  
  
  
  Transport and System Consistency:
  
  If the customizing was transported from another system, verify that all related customizing objects were transported correctly.
  Sometimes missing entries in the target system cause this error.
  
  
  
  Check SAP Notes:
  
  Search for SAP Notes related to WS_CWB067 for any known bugs or patches.
  
  
  
  
  Additional Information:
  
  Status Customer Action typically refers to a status that triggers or represents a customer-related action in the workflow or status management.
  This error is a configuration error, not a runtime error.
  It is important to maintain all required fields in status profiles to ensure smooth workflow and status transitions.
  If you are unsure about the correct value to enter, consult the functional consultant or refer to the business process documentation.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB067: Error in Customizing; "Status Customer Action" is blank
  
  
  Cause
  Required field "Status Customer Action" in status profile or workflow customizing is blank
  
  
  Solution
  Maintain the missing "Status Customer Action" field in the relevant customizing transaction
  
  
  Where to Check
  Status profile maintenance (BS22, BS23, BS24), Workflow customizing, SPRO
  
  
  Additional Notes
  Ensure all related customizing transported and consistent; check SAP Notes if needed
  
  
  
  
  If you provide the exact customizing path or module where you encountered this error, I can help you with more precise navigation steps.