How To Fix WS_CWB067 - Error in Customizing; "Status Customer Action" is blank

WS_CWB067 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 067

• Message text: Error in Customizing; "Status Customer Action" is blank

Self-Explanatory Message

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WS_CWB067 - Details

• Certainly! Here's a detailed explanation for the SAP error message WS_CWB067: Error in Customizing; "Status Customer Action" is blank:
  
  Error Message:
  WS_CWB067
  Text: Error in Customizing; "Status Customer Action" is blank
  
  
  Cause:
  This error occurs during the configuration (Customizing) of SAP Workflow or Business Workplace settings, specifically when defining or maintaining status profiles or status management for objects such as Service Management, Customer Service, or other modules that use status management.
  
  The system expects a value in the field "Status Customer Action" (often a field that defines what action the customer can perform or what status is assigned to a customer action).
  If this field is left blank or not maintained in the customizing tables or status profile, the system throws this error.
  This usually happens when customizing status profiles, action profiles, or when defining status-dependent actions in the workflow or status management.
  
  
  Where does it occur?
  
  In transaction codes related to status management (e.g., BS22, BS23, BS24 for status