How To Fix WS_CWB067 - Error in Customizing; "Status Customer Action" is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 067

• Message text: Error in Customizing; "Status Customer Action" is blank

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB067 - Error in Customizing; "Status Customer Action" is blank ?

  Certainly! Here's a detailed explanation for the SAP error message WS_CWB067: Error in Customizing; "Status Customer Action" is blank:
  
  Error Message:
  WS_CWB067
  Text: Error in Customizing; "Status Customer Action" is blank
  
  
  Cause:
  This error occurs during the configuration (Customizing) of SAP Workflow or Business Workplace settings, specifically when defining or maintaining status profiles or status management for objects such as Service Management, Customer Service, or other modules that use status management.
  
  The system expects a value in the field "Status Customer Action" (often a field that defines what action the customer can perform or what status is assigned to a customer action).
  If this field is left blank or not maintained in the customizing tables or status profile, the system throws this error.
  This usually happens when customizing status profiles, action profiles, or when defining status-dependent actions in the workflow or status management.
  
  
  Where does it occur?
  
  In transaction codes related to status management (e.g., BS22, BS23, BS24 for status