How To Fix WS_CWB066 - Complaint &1 was closed on &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 066

• Message text: Complaint &1 was closed on &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB066 - Complaint &1 was closed on &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB066 Complaint &1 was closed on &2
  
  Meaning / Cause:
  This message indicates that the complaint (or notification) with the number represented by &1 has already been closed on the date &2. In other words, the system is informing you that the complaint you are trying to process or change is no longer open because it was closed on the specified date.
  This typically occurs when:
  
  You attempt to change, process, or add activities to a complaint that has already been finalized or closed.
  The complaint status is set to "Closed" or a similar final status.
  The system prevents further changes to maintain data integrity and process consistency.
  
  
  Cause Details:
  
  The complaint has a status that marks it as closed.
  The system logic restricts modifications to closed complaints.
  Possibly, the complaint was closed by another user or process before your current action.
  
  
  Solution / How to Resolve:
  
  
  Check Complaint Status:
  
  Go to the complaint/notification in question.
  Verify its status and the date it was closed.
  
  
  
  If Changes Are Needed:
  
  If you need to make changes, you may need to reopen the complaint if your business process allows it.
  Reopening can be done by changing the status back to an open or in-process status, if permitted.
  This usually requires appropriate authorization and depends on your organization's process.
  
  
  
  Create a New Complaint:
  
  If reopening is not allowed or not appropriate, create a new complaint referencing the old one.
  This ensures proper tracking and audit trail.
  
  
  
  Consult with Process Owner:
  
  If unsure, consult with your Quality Management or Service Management team to understand the correct procedure for handling closed complaints.
  
  
  
  Check Customizing / Configuration:
  
  Sometimes, the system behavior regarding complaint status and allowed actions is controlled via configuration.
  Review the status profile and allowed status changes in transaction codes like SPRO under Quality Management or Service Management.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QM02 - Change Quality Notification (Complaint)
  QM03 - Display Quality Notification
  IW52 - Change Service Notification
  IW53 - Display Service Notification
  
  
  
  Status Management:
  
  Complaints/notifications have status profiles controlling allowed status changes.
  Closed status usually means no further processing is allowed.
  
  
  
  Authorization:
  
  Only users with proper authorization can reopen or change closed complaints.
  
  
  
  SAP Notes / Documentation:
  
  Check SAP Notes related to complaint processing and status management for any known issues or updates.
  
  
  
  
  Summary:
  The message WS_CWB066 is an informational warning that the complaint you are trying to work on was already closed on a certain date. To proceed, verify the complaint status, and if necessary, reopen it or create a new complaint according to your business process and authorization.
  
  If you need help with specific steps to reopen a complaint or adjust status profiles, please provide your SAP module (QM, CS, PM, etc.) and version for more tailored guidance.