How To Fix WS_CWB064 - Logically deleted complaints cannot be reopened

WS_CWB064 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 064

• Message text: Logically deleted complaints cannot be reopened

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB064 - Logically deleted complaints cannot be reopened ?

  SAP Error Message:
  WS_CWB064: Logically deleted complaints cannot be reopened
  
  
  Cause:
  This error occurs when a user attempts to reopen a complaint that has been logically deleted in the SAP system. In SAP Quality Management (QM) or Customer Service (CS) modules, complaints can be marked as logically deleted (soft deleted) rather than physically removed from the database. Once a complaint is logically deleted, it is considered closed and inactive, and the system does not allow reopening or further processing of such complaints.
  
  Explanation:
  
  Logical deletion means the complaint record is flagged as deleted but still exists in the database.
  The system prevents reopening to maintain data integrity and avoid inconsistencies.
  This is a standard behavior to ensure that deleted complaints are not accidentally reactivated.
  
  
  
  Solution:
  
  
  Check the status of the complaint:
  
  Verify if the complaint is indeed logically deleted.
  You can check the deletion flag in the complaint header or database tables (e.g., QMEL table for complaints).
  
  
  
  If reopening is necessary:
  
  Option 1: