How To Fix WS_CWB063 - Error in Customizing; "Status After Rejection" is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 063

• Message text: Error in Customizing; "Status After Rejection" is blank

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• What is the cause and solution for SAP error message WS_CWB063 - Error in Customizing; "Status After Rejection" is blank ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB063 - Error in Customizing; "Status After Rejection" is blank
  
  Cause:
  This error occurs during the configuration of Change Request Management (ChaRM) or Transport Management System (TMS) workflows in SAP Solution Manager or related systems. Specifically, it happens when the customizing for the workflow status management is incomplete or incorrect.
  
  The customizing setting for the "Status After Rejection" field in the workflow or status profile is missing or left blank.
  When a change request or transport request is rejected in the workflow, the system needs to know which status to set next. If this is not defined, the system throws this error.
  This typically happens in the configuration of the status profile for change documents or transport requests, where the rejection path/status is not maintained.
  
  
  Solution:
  To resolve this error, you need to maintain the "Status After Rejection" in the customizing settings:
  
  
  Go to the relevant customizing transaction:
  
  For ChaRM: Use transaction SPRO ? SAP Reference IMG ? Change Request Management ? Change Documents ? Define Status Profiles.
  For Transport Management: Use transaction SM30 or SPRO to access the relevant customizing tables or IMG nodes.
  
  
  
  Find the status profile used in your workflow:
  
  Identify the status profile assigned to the change document or transport request type.
  
  
  
  Maintain the "Status After Rejection":
  
  In the status profile, locate the status step where rejection can occur.
  Enter a valid status in the field "Status After Rejection". This status should be a valid status that the system can set when a rejection happens.
  Save your changes.
  
  
  
  Transport the customizing changes if necessary to the production system.
  
  
  Test the workflow again to ensure the error no longer occurs.
  
  
  
  Related Information:
  
  This error is common in SAP Solution Manager ChaRM workflows or any custom workflow involving change documents.
  The status profiles control the lifecycle of change requests or transport requests.
  Proper configuration of status profiles is crucial for smooth workflow execution.
  Refer to SAP Note or documentation related to ChaRM status profiles for detailed guidance.
  If unsure about which status to assign, consult your SAP Basis or Solution Manager administrator or refer to your organization's change management process documentation.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB063 - "Status After Rejection" is blank
  
  
  Cause
  Missing or blank "Status After Rejection" in the status profile customizing
  
  
  Solution
  Maintain a valid status in the "Status After Rejection" field in the status profile
  
  
  Transaction/Path
  SPRO ? Change Request Management ? Change Documents ? Define Status Profiles
  
  
  Impact
  Workflow cannot proceed correctly after rejection without this status
  
  
  
  
  If you need further assistance, please provide details about the system (Solution Manager version, workflow type) or the customizing path you are working on.