How To Fix WS_CWB068 - You have not released complaint &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 068

• Message text: You have not released complaint &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB068 - You have not released complaint &1 ?

  SAP Error Message:
  
  WS_CWB068 – "You have not released complaint &1"
  
  Cause:
  This error occurs when you attempt to perform an action (such as creating a follow-up document, processing, or completing a transaction) related to a complaint that has not yet been released (approved or set to a status that allows further processing). In SAP Quality Management (QM) or Customer Service (CS) modules, complaints often need to be released before subsequent steps can be executed.
  The placeholder &1 in the message typically contains the complaint number or complaint document ID that is still in a non-released status.
  
  Explanation:
  
  Complaints in SAP have statuses that control their processing.
  Until a complaint is released, it is considered "in process" or "not approved," and certain transactions or follow-up activities are blocked.
  This ensures that only validated and approved complaints proceed through the system.
  
  
  Solution:
  
  
  Check the status of the complaint:
  
  Go to the complaint document (transaction codes like QM02 for change complaint or QM03 for display complaint).
  Verify the current status of the complaint.
  
  
  
  Release the complaint:
  
  If you have the authorization, release the complaint by changing its status to "Released" or the equivalent status in your system.
  This is usually done by setting the status profile or using the release function within the complaint processing screen.
  
  
  
  Authorization:
  
  Ensure you have the necessary authorization to release complaints.
  If not, contact the responsible person or department to release the complaint.
  
  
  
  Retry the operation:
  
  After the complaint is released, retry the action that triggered the error.
  
  
  
  
  Additional Information:
  
  
  Transaction codes related to complaints:
  
  QM01 – Create complaint
  QM02 – Change complaint
  QM03 – Display complaint
  
  
  
  Status Management:
  
  Complaints have status profiles that define allowed statuses and transitions.
  The release status is often a prerequisite for further processing like creating notifications, quality notifications, or follow-up documents.
  
  
  
  Customization:
  
  The release process and status profiles can be customized in SAP IMG under Quality Management ? Quality Notification ? Define Status Profiles.
  
  
  
  Related SAP Notes:
  
  Check SAP Notes for your specific SAP version if the problem persists or if the release process behaves unexpectedly.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB068 – You have not released complaint &1
  
  
  Cause
  Complaint &1 is not released yet, blocking further processing
  
  
  Solution
  Release the complaint in QM02 or via status management, then retry
  
  
  Related T-codes
  QM01, QM02, QM03
  
  
  Notes
  Ensure proper authorization and status profile configuration
  
  
  
  
  If you need help with the exact steps to release a complaint or configuring status profiles, please provide your SAP module and version details.