How To Fix WS_CWB068 - You have not released complaint &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 068

• Message text: You have not released complaint &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message WS_CWB068 - You have not released complaint &1 ?

  SAP Error Message:
  WS_CWB068 – "You have not released complaint &1"
  
  
  Cause:
  This error occurs when you attempt to perform an action (such as creating a follow-up document, processing, or completing a transaction) related to a complaint that has not yet been released (approved or set to a status that allows further processing). In SAP Quality Management (QM) or Customer Service (CS) modules, complaints often need to be released before subsequent steps can be executed.
  The placeholder &1 in the message typically contains the complaint number or complaint document ID that is still in a non-released status.
  
  Explanation:
  
  Complaints in SAP have statuses that control their processing.
  Until a complaint is released, it is considered "in process" or "not approved," and certain transactions or follow-up activities are blocked.
  This ensures that only validated and approved complaints proceed through the system.
  
  
  
  Solution:
  
  
  Check the status of the complaint:
  
  Go to the complaint document (transaction codes like QM02 for change complaint or QM03