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How To Fix WS_CWB071 - Error during complaint processing


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WS_CWB - Complaints Workbench

  • Message number: 071

  • Message text: Error during complaint processing

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message WS_CWB071 - Error during complaint processing ?

    The SAP error message WS_CWB071: Error during complaint processing typically occurs in the context of SAP Customer Service or Quality Management modules, especially when handling complaints or service notifications.


    Cause

    • General Cause:
      The error WS_CWB071 indicates that there was a problem during the processing of a complaint document. This can be due to various reasons such as:

      • Missing or incorrect data in the complaint or notification.
      • Inconsistencies in the complaint processing logic or workflow.
      • Authorization issues preventing certain actions.
      • Integration problems between components (e.g., QM and CS modules).
      • Custom enhancements or user exits causing errors.
      • System or configuration errors related to complaint processing.
    • Specific Causes:

      • The complaint document might be incomplete or contain invalid data.
      • Required fields or statuses are not properly maintained.
      • The complaint processing function module or BAdI is failing.
      • Workflow tasks related to complaint processing are not correctly set up or are failing.
      • Missing or incorrect configuration in complaint management customizing.

    Solution

    1. Check the Detailed Error Log:

      • Use transaction SLG1 (Application Log) to find detailed logs related to the complaint processing error.
      • Look for more specific error messages or stack traces that can pinpoint the root cause.
    2. Verify Complaint Data:

      • Check the complaint document for completeness and correctness.
      • Ensure all mandatory fields are filled.
      • Validate the status and processing steps of the complaint.
    3. Check Authorizations:

      • Verify that the user processing the complaint has the necessary authorizations.
    4. Review Configuration:

      • Check the complaint management customizing in SPRO under: Customer Service -> Complaints -> Complaint Management -> Basic Settings
      • Ensure all required settings, such as complaint types, statuses, and processing rules, are correctly maintained.
    5. Debug or Analyze Enhancements:

      • If custom code or user exits are involved in complaint processing, debug to identify any issues.
      • Check for recent changes or transports that might have introduced errors.
    6. Check Workflow:

      • If complaint processing involves workflow, verify that the workflow is active and correctly configured.
      • Use transaction SWI1 or SWDD to analyze workflow logs and definitions.
    7. SAP Notes and Support:

      • Search for SAP Notes related to WS_CWB071 for known issues and fixes.
      • If the problem persists, consider raising a support ticket with SAP, providing detailed logs and system information.

    Related Information

    • Transaction Codes:

      • IW52 / IW53 – Change / Display Service Notification (complaints often processed here)
      • SLG1 – Application Log
      • SWI1 – Workflow Log
      • SPRO – Customizing for complaint management
    • Modules Involved:

      • CS (Customer Service)
      • QM (Quality Management)
      • Possibly PM (Plant Maintenance) if integrated
    • Common SAP Notes:

      • Check SAP Support Portal for notes referencing WS_CWB071 or complaint processing errors.

    Summary

    Aspect Details
    Error WS_CWB071: Error during complaint processing
    Cause Data inconsistencies, missing fields, authorization issues, workflow or configuration errors
    Solution Check logs (SLG1), verify complaint data, check authorizations, review configuration, debug enhancements, verify workflow
    Related TCodes IW52, IW53, SLG1, SWI1, SPRO
    Modules CS, QM, PM

    If you provide more context (e.g., when exactly the error occurs, screenshots, or logs), I can help you narrow down the cause further.

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