Message type: E = Error
Message class: WS_CWB - Complaints Workbench
Message number: 071
Message text: Error during complaint processing
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WS_CWB071
- Error during complaint processing ?The SAP error message WS_CWB071: Error during complaint processing typically occurs in the context of SAP Customer Service or Quality Management modules, especially when handling complaints or service notifications. Cause General
Cause: The error WS_CWB071 indicates that there was a problem during the processing of a complaint document. This can be due to various reasons such as: Missing or incorrect data in the complaint or notification. Inconsistencies in the complaint processing logic or workflow. Authorization issues preventing certain actions. Integration problems between components (e.g., QM and CS modules). Custom enhancements or user exits causing errors. System or configuration errors related to complaint processing. Specific Causes: The complaint document might be incomplete or contain invalid data. Required fields or statuses are not properly maintained. The complaint processing function module or BAdI is failing. Workflow tasks related to complaint processing are not correctly set up or are failing. Missing or incorrect configuration in complaint management customizing. Solution Check the Detailed Error Log: Use transaction SLG1 (Application
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