How To Fix WS_CWB071 - Error during complaint processing

WS_CWB071 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 071

• Message text: Error during complaint processing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB071 - Error during complaint processing ?

  The SAP error message WS_CWB071: Error during complaint processing typically occurs in the context of SAP Customer Service or Quality Management modules, especially when handling complaints or service notifications.
  
  Cause
  
  
  General 
  Cause:
  The error WS_CWB071 indicates that there was a problem during the processing of a complaint document. This can be due to various reasons such as:
  
  Missing or incorrect data in the complaint or notification.
  Inconsistencies in the complaint processing logic or workflow.
  Authorization issues preventing certain actions.
  Integration problems between components (e.g., QM and CS modules).
  Custom enhancements or user exits causing errors.
  System or configuration errors related to complaint processing.
  
  
  
  Specific Causes:  
  
  The complaint document might be incomplete or contain invalid data.
  Required fields or statuses are not properly maintained.
  The complaint processing function module or BAdI is failing.
  Workflow tasks related to complaint processing are not correctly set up or are failing.
  Missing or incorrect configuration in complaint management customizing.
  
  
  
  
  Solution
  
  
  Check the Detailed Error Log:  
  
  Use transaction SLG1 (Application