How To Fix WS_CWB073 - Error during change of complaint status

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 073

• Message text: Error during change of complaint status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB073 - Error during change of complaint status ?

  The SAP error message WS_CWB073: Error during change of complaint status typically occurs in the context of Quality Management (QM) or Customer Service processes, specifically when there is an issue updating the status of a complaint (often in the Complaint Management component).
  
  Cause
  The error WS_CWB073 usually indicates that the system encountered a problem while trying to change the status of a complaint. Common causes include:
  
  
  Status Profile or Status Change Not Allowed
  
  The status profile assigned to the complaint does not allow the requested status change. For example, the system might be configured to prevent certain status transitions.
  
  
  Missing or Incorrect Customizing
  
  The status management customizing (transaction BS02, BS12, or related QM status customizing) might be incomplete or incorrect, causing the system to reject the status change.
  
  
  Authorization Issues
  
  The user performing the status change might lack the necessary authorizations to perform the status update.
  
  
  Inconsistent or Missing Data
  
  Required data or prerequisite steps for the status change are missing or inconsistent (e.g., incomplete complaint processing steps).
  
  
  BAdI or User Exit Errors
  
  Custom enhancements (BAdIs, user exits) that are triggered during status change might be causing errors.
  
  
  
  Solution
  To resolve the WS_CWB073 error, follow these steps:
  
  
  Check Status Profile and Allowed Status Changes  
  
  Use transaction BS02 (Change Status Profile) or BS12 (Change Object Status) to review the status profile assigned to the complaint.  
  Verify that the status change you are trying to perform is allowed in the status profile.
  
  
  
  Review Customizing for Status Management  
  
  Check QM status management customizing under:
  
  SPRO -> Quality Management -> Quality Notification -> Status Management  
  Ensure that the status profile is correctly assigned and configured.
  
  
  
  Verify Authorizations  
  
  Check if the user has the required authorization objects for status changes, such as QM_QMEL_A (Change QM Notifications) or relevant complaint status change authorizations.
  
  
  
  Check for Missing Data or Prerequisites  
  
  Ensure all required fields and processing steps are completed before changing the status.  
  For example, if the complaint requires certain processing steps before closing, make sure they are done.
  
  
  
  Analyze Logs and Dumps  
  
  Check system logs (transaction SM21) and short dumps (transaction ST22) for more detailed error information.
  
  
  
  Review Custom Code  
  
  If there are any BAdIs or user exits implemented for complaint status changes (e.g., QMEL_STATUS_CHANGE), debug or review the custom code for errors.
  
  
  
  Test Status Change in a Test System  
  
  Try to replicate the issue in a test or development system to isolate the problem.
  
  
  
  
  Related Information
  
  
  Transaction Codes:  
  
  QM02 – Change Quality Notification (complaint)  
  BS02 – Change Status Profile  
  BS12 – Change Object Status  
  SM21 – System Log  
  ST22 – ABAP Runtime Errors
  
  
  
  SAP Notes:
  
  Search for SAP Notes related to WS_CWB073 or complaint status change errors in the SAP Support Portal for any known issues or patches.
  
  
  Status Management in QM:
  
  SAP uses status profiles to control the lifecycle of QM notifications and complaints. Understanding how status profiles work is key to resolving status change errors.
  
  
  
  If you provide more context (e.g., the exact transaction, complaint type, or system logs), I can help with a more specific diagnosis.