How To Fix WS_CWB073 - Error during change of complaint status

WS_CWB073 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 073

• Message text: Error during change of complaint status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB073 - Error during change of complaint status ?

  The SAP error message WS_CWB073: Error during change of complaint status typically occurs in the context of Quality Management (QM) or Customer Service processes, specifically when there is an issue updating the status of a complaint (often in the Complaint Management component).
  
  Cause
  The error WS_CWB073 usually indicates that the system encountered a problem while trying to change the status of a complaint. Common causes include:
  
  
  Status Profile or Status Change Not Allowed
  The status profile assigned to the complaint does not allow the requested status change. For example, the system might be configured to prevent certain status transitions.
  
  
  Missing or Incorrect Customizing
  The status management customizing (transaction BS02, BS12, or related QM status customizing) might be incomplete or incorrect, causing the system to reject the status change.
  
  
  Authorization Issues
  The user performing the status change might lack the necessary authorizations to perform the status update.
  
  
  Inconsistent or Missing Data
  Required data or prerequisite steps for the status change are