How To Fix WS_CWB077 - All selected complaints have been released

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 077

• Message text: All selected complaints have been released

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB077 - All selected complaints have been released ?

  SAP Error Message:
  
  WS_CWB077: All selected complaints have been released
  
  Cause:
  This message occurs when you attempt to perform an action on complaints that are already in the "Released" status. In SAP Quality Management (QM), once a complaint is released, certain processing steps or changes are no longer allowed. The system prevents further processing that is only valid for complaints in earlier statuses (e.g., "Created," "In Process").
  For example, if you try to release complaints that are already released, or perform an action that requires complaints to be in a non-released status, the system issues this message.
  
  Explanation:
  
  Complaints in SAP QM have status management controlling their lifecycle.
  "Released" status means the complaint is finalized for certain processing steps.
  Actions like releasing complaints, changing certain fields, or processing steps that are only valid before release will trigger this message if the complaint is already released.
  
  
  Solution:
  
  
  Check the status of the complaints:
  
  Use transaction codes like QM02 (Change Complaint) or QM03 (Display Complaint) to verify the status of the complaints.
  
  
  Filter complaints by status:
  
  When performing mass processing (e.g., in transaction QM10 or custom reports), filter or select only complaints that are not yet released.
  
  
  Adjust your processing logic:  
  
  If you are trying to release complaints, exclude those already released.
  If you want to perform actions only valid before release, ensure complaints are in the correct status.
  
  
  
  If you need to change a released complaint:  
  
  Check if the complaint can be set back to a previous status (this depends on your configuration and business process).
  Usually, status changes are controlled by the status profile and may require special authorization or custom development.
  
  
  
  Consult your QM process owner:  
  
  Confirm if the business process allows changes to released complaints.
  Follow the defined process for handling released complaints.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  QM01 - Create Complaint  
  QM02 - Change Complaint  
  QM03 - Display Complaint  
  QM10 - List Complaints
  
  
  
  Status Management:
  
  Complaints use status profiles that define allowed statuses and transitions. The "Released" status typically means the complaint is locked for certain changes.
  
  
  SAP Notes:
  
  Check SAP Notes related to complaint processing and status management for any known issues or enhancements.
  
  
  User Authorization:
  
  Sometimes, the inability to process complaints is due to missing authorizations related to status changes.
  
  
  
  Summary:
  The error message WS_CWB077 indicates that the complaints you are trying to process are already in the "Released" status, and the action you are attempting is not valid for released complaints. To resolve this, verify complaint statuses, adjust your selection criteria, and follow your organization's QM process for handling released complaints.