How To Fix WS_CWB077 - All selected complaints have been released

WS_CWB077 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 077

• Message text: All selected complaints have been released

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB077 - All selected complaints have been released ?

  SAP Error Message:
  WS_CWB077: All selected complaints have been released
  
  
  Cause:
  This message occurs when you attempt to perform an action on complaints that are already in the "Released" status. In SAP Quality Management (QM), once a complaint is released, certain processing steps or changes are no longer allowed. The system prevents further processing that is only valid for complaints in earlier statuses (e.g., "Created," "In Process").
  For example, if you try to release complaints that are already released, or perform an action that requires complaints to be in a non-released status, the system issues this message.
  
  Explanation:
  
  Complaints in SAP QM have status management controlling their lifecycle.
  "Released" status means the complaint is finalized for certain processing steps.
  Actions like releasing complaints, changing certain fields, or processing steps that are only valid before release will trigger this message if the complaint is already released.
  
  
  
  Solution:
  
  
  Check the status of the complaints:
  Use transaction codes like QM02 (Change Complaint) or QM03