How To Fix WS_CWB058 - No display authorization for customer accounts

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 058

• Message text: No display authorization for customer accounts

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB058 - No display authorization for customer accounts ?

  Certainly! Here's a detailed explanation for the SAP error message WS_CWB058: No display authorization for customer accounts:
  
  Error Message
  WS_CWB058: No display authorization for customer accounts
  
  Cause
  This error occurs when a user tries to display customer account information in SAP but lacks the necessary authorization to view the customer master data or customer line items. Specifically, the user does not have the required authorization objects or authorization values assigned to their user profile to access customer accounts.
  
  Explanation
  
  SAP controls access to customer master data and related transactions through authorization objects.
  The relevant authorization objects for customer accounts typically include:
  
  F_KNA1_GRP (Authorization for Customer Master Data)
  F_BKPF_BUK (Authorization for Company Codes)
  F_LFA1_APP (Authorization for Vendor Master, but sometimes related)
  
  
  If the user’s role/profile does not include these authorizations or the correct values (such as company code, customer account group, or sales area), SAP will prevent access and show this error.
  
  
  Solution
  
  
  Check User Authorizations:
  
  Use transaction SU53 immediately after the error occurs to check which authorization check failed.
  Alternatively, use transaction ST01 (Authorization Trace) to trace the authorization checks.
  
  
  
  Identify Missing Authorization Objects:
  
  Look for missing authorizations related to customer master data, such as F_KNA1_GRP.
  
  
  
  Update User Roles/Profiles:
  
  Assign or update the user’s roles in transaction PFCG to include the necessary authorizations.
  Ensure the roles contain the correct values for:
  
  Customer account groups
  Company codes
  Sales areas (if applicable)
  
  
  
  
  
  Test Access:
  
  After updating the roles, have the user log off and log back in.
  Test the transaction again to confirm the error is resolved.
  
  
  
  
  Related Information
  
  Authorization Objects:
  
  F_KNA1_GRP – Customer Master Authorization
  F_BKPF_BUK – Company Code Authorization
  F_LFA1_APP – Vendor Master Authorization (less relevant here)
  
  
  Transactions to check:
  
  SU53 – Display last authorization check failure
  PFCG – Role maintenance
  ST01 – Authorization trace
  
  
  Common Transactions where this error might appear:
  
  Customer master display transactions (e.g., XD03, FD03)
  Customer line item display (e.g., FBL5N)
  Customer-related reports or queries
  
  
  
  
  Summary
  The WS_CWB058 error is an authorization issue preventing the user from displaying customer accounts. The fix involves identifying the missing authorizations and updating the user’s roles to include the necessary permissions for customer master data access.
  
  If you need help with specific role adjustments or authorization object values, please provide the user role or transaction context!