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How To Fix WS_CWB059 - User &1 is not assigned to a customer


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WS_CWB - Complaints Workbench

  • Message number: 059

  • Message text: User &1 is not assigned to a customer

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message WS_CWB059 - User &1 is not assigned to a customer ?

    The SAP error message:

    WS_CWB059 User &1 is not assigned to a customer


    Cause:

    This error occurs when a user tries to perform an action or access data related to a customer in SAP, but the user is not assigned or authorized for that particular customer. In SAP Customer Relationship Management (CRM) or Sales and Distribution (SD) modules, users often need to be linked or assigned to specific customers to ensure proper authorization and data access control.


    Explanation:

    • The placeholder &1 in the message will be replaced by the user ID.
    • The system checks if the user has the necessary assignment or authorization to the customer master data or customer-related transactions.
    • If the user is not assigned to the customer, the system throws this error to prevent unauthorized access.

    Common Scenarios:

    • In SAP CRM, users are assigned to customers via business partner roles or organizational assignments.
    • In SD, user assignments might be controlled via authorization objects or partner functions.
    • The error can also occur in Web UI or when using certain transactions or reports that require customer-specific authorization.

    Solution:

    1. Assign the User to the Customer:

      • In SAP CRM, assign the user to the customer as a responsible person or via organizational assignment.
      • This can be done in transaction BP (Business Partner) by maintaining the relationships or roles.
      • Alternatively, use the relevant CRM Web UI or backend tools to assign the user.
    2. Check Authorization:

      • Verify that the user has the correct authorizations to access the customer data.
      • Check authorization objects like B_BUPA_RLT (Business Partner Relationship) or V_VBAK_VKO (Sales Document: Sales Organization Authorization).
      • Use transaction SU53 after the error occurs to see which authorization check failed.
    3. Maintain User Master Data:

      • Ensure the user master record is properly maintained with the correct roles and profiles.
      • Assign roles that include customer access rights.
    4. Check Customer Master Data:

      • Verify that the customer master data is correctly maintained and that the user is linked or authorized for that customer.

    Additional Information:

    • This error is common in environments with strict data access controls.
    • It helps enforce data security by ensuring users only access customers they are responsible for.
    • If the user should have access but still gets the error, check for inconsistencies in user assignments or authorization roles.
    • Sometimes, a transport or system copy can cause missing assignments, so verify the configuration in the current system.

    Summary:

    Aspect Details
    Error Message WS_CWB059 User &1 is not assigned to a customer
    Cause User is not assigned or authorized for the customer in SAP CRM or SD
    Solution Assign user to customer, check and update authorizations, maintain user and customer data
    Transactions BP (Business Partner), SU53 (Authorization check), CRM Web UI
    Authorization Objects B_BUPA_RLT, V_VBAK_VKO

    If you provide the exact context (module, transaction, or process), I can give more tailored instructions.

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