How To Fix WS_CWB057 - Error in Customizing; "Complaint Status Logically Deleted" is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 057

• Message text: Error in Customizing; "Complaint Status Logically Deleted" is blank

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB057 - Error in Customizing; "Complaint Status Logically Deleted" is blank ?

  Certainly! Here's a detailed explanation regarding the SAP error message WS_CWB057: Error in Customizing; "Complaint Status Logically Deleted" is blank:
  
  Error Message:
  WS_CWB057: Error in Customizing; "Complaint Status Logically Deleted" is blank
  
  
  Cause:
  This error occurs during the configuration or processing of complaint management in SAP Quality Management (QM) or Customer Service (CS) modules. Specifically, it indicates that the customizing setting for the field "Complaint Status Logically Deleted" is missing or not maintained.
  
  The system expects a value for the "Complaint Status Logically Deleted" field in the customizing settings.
  This field is used to define which complaint status represents a logically deleted complaint.
  If this field is left blank, the system cannot correctly identify or process complaints marked as logically deleted, leading to this error.
  
  
  Where does this occur?
  
  Typically during complaint processing or when activating/configuring complaint status profiles.
  It can also appear during transport import or system copy if customizing is incomplete.
  
  
  
  Solution:
  
  
  Maintain the "Complaint Status Logically Deleted" in Customizing:
  
  
  Go