How To Fix WS_CWB057 - Error in Customizing; "Complaint Status Logically Deleted" is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 057

• Message text: Error in Customizing; "Complaint Status Logically Deleted" is blank

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• What is the cause and solution for SAP error message WS_CWB057 - Error in Customizing; "Complaint Status Logically Deleted" is blank ?

  Certainly! Here's a detailed explanation regarding the SAP error message WS_CWB057: Error in Customizing; "Complaint Status Logically Deleted" is blank:
  
  Error Message:
  WS_CWB057: Error in Customizing; "Complaint Status Logically Deleted" is blank
  
  Cause:
  This error occurs during the configuration or processing of complaint management in SAP Quality Management (QM) or Customer Service (CS) modules. Specifically, it indicates that the customizing setting for the field "Complaint Status Logically Deleted" is missing or not maintained.
  
  The system expects a value for the "Complaint Status Logically Deleted" field in the customizing settings.
  This field is used to define which complaint status represents a logically deleted complaint.
  If this field is left blank, the system cannot correctly identify or process complaints marked as logically deleted, leading to this error.
  
  
  Where does this occur?
  
  Typically during complaint processing or when activating/configuring complaint status profiles.
  It can also appear during transport import or system copy if customizing is incomplete.
  
  
  Solution:
  
  
  Maintain the "Complaint Status Logically Deleted" in Customizing:
  
  
  Go to the SAP IMG (Implementation Guide):
  SPRO -> Quality Management -> Quality Notification -> Notification Types -> Define Notification Types
  or
  SPRO -> Customer Service -> Complaints -> Define Status Profiles for Complaints
  (The exact path may vary depending on your SAP version and module.)
  
  
  Find the customizing activity related to Complaint Status Profiles or Complaint Statuses.
  
  
  Locate the field "Complaint Status Logically Deleted" or similar.
  
  
  Assign a valid complaint status that represents the logically deleted status. This is usually a status that indicates the complaint is no longer active but not physically deleted.
  
  
  
  
  Check the Status Profile:
  
  Ensure that the status profile assigned to complaints includes a status marked as logically deleted.
  
  
  
  Transport and System Consistency:
  
  If this error appears after a transport, verify that the customizing transport includes the relevant status profile and that the "logically deleted" status is maintained.
  
  
  
  Save and Test:
  
  After maintaining the required field, save the customizing and test the complaint processing again.
  
  
  
  
  Additional Information:
  
  
  Logical Deletion vs Physical Deletion:
  
  Logical deletion means the record is flagged as deleted but still exists in the database.
  Physical deletion means the record is removed from the database.
  SAP uses logical deletion to maintain data integrity and audit trails.
  
  
  
  Status Profiles:
  
  Status profiles control the lifecycle of complaints.
  Each status profile must have a status defined for logical deletion to allow proper handling of deleted complaints.
  
  
  
  Related Tables:
  
  QMEL (Quality Notification Header) stores complaint/notification data.
  Status information is stored in status tables linked to complaint types.
  
  
  
  SAP Notes:
  
  Check SAP Notes related to complaint management and status profiles if the problem persists.
  Example SAP Note: 1234567 (hypothetical) might provide additional guidance.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB057: "Complaint Status Logically Deleted" is blank
  
  
  Cause
  Missing or blank customizing entry for the complaint status representing logical deletion
  
  
  Solution
  Maintain the "Complaint Status Logically Deleted" field in the complaint status profile customizing
  
  
  Where to Maintain
  SPRO -> Customer Service / Quality Management -> Complaint Status Profiles
  
  
  Effect
  Enables system to identify logically deleted complaints correctly
  
  
  
  
  If you need the exact customizing path or transaction codes for your SAP version, please provide the module (QM or CS) and SAP release version.
  
  Let me know if you want step-by-step screenshots or further assistance!