How To Fix WS_CWB055 - Complaint &1 is not blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 055

• Message text: Complaint &1 is not blocked

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB055 - Complaint &1 is not blocked ?

  SAP Error Message:
  
  WS_CWB055 Complaint &1 is not blocked
  
  Meaning / Cause:
  This error message occurs when an operation or transaction expects a complaint (or claim) to be in a blocked status, but the complaint referenced by &1 (the complaint number) is currently not blocked.
  In SAP Quality Management (QM) or Customer Service (CS) modules, complaints can have different statuses such as blocked, released, or completed. Certain processes require the complaint to be blocked to prevent further processing or changes until the complaint is resolved or reviewed.
  Typical causes:
  
  Attempting to perform an action that requires the complaint to be blocked, but the complaint is in a released or open status.
  The complaint status was changed or released before the current operation was executed.
  Custom logic or user-exits expecting the complaint to be blocked but the status check fails.
  
  
  Where it occurs:
  
  In QM complaint processing transactions (e.g., QM01, QM02).
  During complaint confirmation, processing, or blocking/unblocking steps.
  In workflows or custom programs that enforce complaint blocking status.
  Possibly in integration scenarios where complaint status is checked before further processing.
  
  
  Solution / How to fix:
  
  
  Check the complaint status:
  
  Use transaction QM03 (Display Complaint) or QM02 (Change Complaint) to check the current status of the complaint.
  Verify if the complaint is blocked or not.
  
  
  
  Block the complaint if required:
  
  If the process requires the complaint to be blocked, block it manually via QM02 or the relevant transaction.
  Blocking can usually be done by setting the status profile or using the "Block" function in the complaint processing screen.
  
  
  
  Adjust the process or logic:
  
  If the complaint should not be blocked, review the process or custom code that expects the complaint to be blocked.
  Modify the logic to handle the complaint status correctly or remove the blocking requirement if not needed.
  
  
  
  Check status profiles and status management:
  
  Review the status profile assigned to the complaint type.
  Ensure that the status management is correctly configured to allow blocking/unblocking as per business requirements.
  
  
  
  Consult SAP Notes / Documentation:
  
  Search for SAP Notes related to message WS_CWB055 for any known issues or patches.
  Review SAP Help Portal documentation on complaint processing and status management.
  
  
  
  
  Additional Information:
  
  The message class WS_CWB relates to complaint processing in SAP QM.
  Blocking a complaint typically prevents further processing or changes until the complaint is reviewed or resolved.
  Status management in SAP QM is controlled via status profiles and can be customized per complaint type.
  Proper training and process adherence are important to ensure complaints are blocked/unblocked at the correct stages.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB055 Complaint &1 is not blocked
  
  
  Cause
  Complaint expected to be blocked but is not blocked
  
  
  Solution
  Check and block the complaint if required; adjust process or logic if blocking is not needed
  
  
  Transactions
  QM01, QM02, QM03
  
  
  Module
  SAP Quality Management (QM) / Customer Service (CS)
  
  
  Related Info
  Status profiles, complaint status management, SAP Notes
  
  
  
  
  If you provide the exact transaction or scenario where this error occurs, I can help with more specific guidance.