How To Fix WS_CWB054 - Status &1 is not assigned to internal status "Customer Action"

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 054

• Message text: Status &1 is not assigned to internal status "Customer Action"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB054 - Status &1 is not assigned to internal status "Customer Action" ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB054 Status &1 is not assigned to internal status "Customer Action"
  
  Cause:
  This error occurs in SAP Customer Service (CS) or Service Management (SM) when the system tries to assign or process a status that is not linked or mapped to the internal status category "Customer Action" in the status profile configuration.
  In SAP, status profiles define the allowed statuses and their internal status categories (like "Customer Action", "Technician Action", "System Action", etc.) for objects such as service notifications, service orders, or other business objects. If a status is used or assigned in a process but it is not properly linked to the expected internal status category, the system throws this error.
  
  When does it typically occur?
  
  When changing or setting a status in a service notification or service order.
  During status update in workflows or user actions.
  When customizing or maintaining status profiles and the mapping is incomplete or incorrect.
  When a user or program tries to assign a status that is not valid for the current internal status category.
  
  
  Solution:
  
  
  Check the Status Profile Configuration:
  
  Go to transaction BS02 (Change Status Profile).
  Enter the relevant status profile used for the business object (e.g., service notification or service order).
  Verify that the status code (the one indicated by &1 in the error message) is assigned to the internal status category "Customer Action".
  If it is missing, assign the status to the internal status "Customer Action".
  
  
  
  Verify Status Assignment:
  
  Ensure that the status you want to assign is valid for the current processing step and internal status category.
  If the status is custom, check that it is properly created and assigned in the status profile.
  
  
  
  Check Customizing for Status Profiles:
  
  Use transaction SPRO ? SAP Reference IMG ? Plant Maintenance and Customer Service ? Maintenance and Service Processing ? Maintenance and Service Notifications ? Notification Status Profiles.
  Or for service orders: Plant Maintenance and Customer Service ? Maintenance and Service Processing ? Maintenance and Service Orders ? Order Status Profiles.
  
  
  
  Adjust Workflow or User Actions:
  
  If the status is set via workflow or user action, ensure the status being set is allowed in the current status profile and internal status category.
  
  
  
  Transport and Consistency:
  
  If changes were recently transported, verify that the status profile is consistent in the target system.
  
  
  
  
  Related Information:
  
  Status Profiles: Control the lifecycle and allowed statuses of service notifications and orders.
  Internal Status Categories: Help group statuses by who is responsible or what type of action is required (e.g., Customer Action, Technician Action).
  Transaction Codes:
  
  BS02 – Change Status Profile
  BS03 – Display Status Profile
  IW52 – Change Service Notification
  IW32 – Change Service Order
  
  
  SAP Notes: Sometimes SAP releases notes related to status profile issues; check SAP Support Portal for any relevant notes.
  
  
  Summary:
  The error means the system is trying to assign a status that is not linked to the internal status category "Customer Action" in the status profile. To fix it, update the status profile to include the status under the correct internal status category.
  
  If you provide the exact status code (&1) and the object type (notification, order, etc.), I can help you with more specific steps.