How To Fix WS_CWB060 - User &1 customer assignments have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 060

• Message text: User &1 customer assignments have been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB060 - User &1 customer assignments have been deleted ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WS_CWB060 User &1 customer assignments have been deleted
  
  Meaning / Cause:
  This message indicates that the customer assignments for the specified user (represented by &1) have been deleted. In SAP, "customer assignments" typically refer to the link between a user and certain customer-specific roles, authorizations, or data assignments within a particular application or module.
  This message usually appears in the context of SAP Customer Relationship Management (CRM) or SAP Business Workplace (SBWP) when user-specific assignments or authorizations related to customers are removed, either manually by an administrator or automatically by a system process.
  Possible causes include:
  
  Manual deletion of customer assignments for the user in question.
  A system cleanup or synchronization process that removes obsolete or inconsistent assignments.
  Changes in user roles or authorizations that lead to removal of customer-specific links.
  Transport or system copy activities that reset or delete user assignments.
  User master data changes or deletions in related systems (e.g., SAP CRM or ECC).
  
  
  Solution / How to Resolve:
  
  
  Verify the User and Assignments:
  
  Check which customer assignments were deleted for the user.
  Use transaction codes like SU01 (User Maintenance) or CRM-specific user assignment transactions to review current assignments.
  
  
  
  Restore or Reassign Customer Assignments:
  
  If the deletion was accidental, reassign the necessary customer assignments to the user.
  This can be done via the relevant assignment transactions or by reapplying roles/authorizations.
  
  
  
  Check Authorization and Role Assignments:
  
  Ensure that the user has the correct roles and authorizations that include customer assignments.
  Use PFCG to review and assign roles.
  
  
  
  Review System Logs and Change History:
  
  Use transaction SM21 (System Log) or SUIM (User Information System) to check who or what process deleted the assignments.
  This helps prevent recurrence.
  
  
  
  Check for Background Jobs or Synchronization Processes:
  
  Identify if any background jobs or synchronization programs are deleting assignments.
  Adjust or schedule these jobs appropriately.
  
  
  
  Consult SAP Notes / Support:
  
  If the deletion is unexpected and cannot be explained, check SAP Notes for known issues related to WS_CWB060.
  Contact SAP Support if necessary.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 - User Maintenance
  PFCG - Role Maintenance
  SUIM - User Information System
  SM21 - System Log
  CRM-specific transactions for customer assignments (e.g., CRMD_ORDER, CRMD_CUSTOMER)
  
  
  
  SAP Modules:
  
  SAP CRM (Customer Relationship Management)
  SAP Business Workplace (SBWP)
  SAP Security and Authorizations
  
  
  
  SAP Notes:
  
  Search for notes related to WS_CWB060 or user customer assignments deletion for specific fixes or patches.
  
  
  
  
  Summary:
  
  Cause: Customer assignments for a user have been deleted, either manually or by system processes.
  Solution: Review and restore assignments, check roles and authorizations, investigate logs and system jobs.
  Related Info: Use user and role maintenance transactions, check system logs, and consult SAP Notes if needed.
  
  
  If you provide more context (e.g., module, transaction, or scenario), I can help tailor the solution further.