How To Fix WS_CWB047 - No Complaint Data Was Found

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 047

• Message text: No Complaint Data Was Found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB047 - No Complaint Data Was Found ?

  The SAP error message WS_CWB047: No Complaint Data Was Found typically occurs in the context of SAP Customer Service or Quality Management modules, especially when dealing with complaints, service notifications, or quality notifications.
  
  Cause:
  
  The system is trying to retrieve complaint data (e.g., complaint records, service notifications, or quality notifications) related to a particular object (such as a customer, material, or service order), but no relevant complaint data exists in the system.
  This can happen if:
  
  The complaint or notification has not been created yet.
  The complaint data was deleted or archived.
  The selection criteria or filters used to fetch complaint data are too restrictive or incorrect.
  There is a mismatch in the reference data (e.g., wrong customer number, material number, or notification number).
  Integration or data transfer issues between modules (e.g., between CRM and ERP) where complaint data is expected but not found.
  
  
  
  
  Solution:
  
  
  Verify Data Existence:
  
  Check if the complaint or notification data actually exists in the system.
  Use transaction codes like IW52 (Change Service Notification), QM03 (Display Quality Notification), or relevant complaint management transactions to search for existing complaints.
  
  
  
  Check Selection Criteria:
  
  Review the input parameters or filters used in the process or report that triggered the error.
  Ensure that the correct customer, material, or notification numbers are used.
  Remove or relax filters to broaden the search.
  
  
  
  Create Complaint Data:
  
  If no complaint data exists, create a new complaint or notification as required.
  Ensure that the complaint is properly linked to the relevant master data (customer, material, etc.).
  
  
  
  Check Integration Points:
  
  If the complaint data is expected from another system (e.g., CRM), verify the data transfer and synchronization.
  Check ALE/IDoc or middleware logs for errors.
  
  
  
  Review Custom Code or Enhancements:
  
  If the error occurs in a custom program or enhancement, debug the code to check why complaint data is not found.
  Ensure that the logic to fetch complaint data is correct.
  
  
  
  Check Authorizations:
  
  Sometimes, the user may not have authorization to view complaint data, leading to the system behaving as if no data exists.
  Verify user roles and authorizations.
  
  
  
  
  Related Information:
  
  Modules Involved: SAP Customer Service (CS), Quality Management (QM), Plant Maintenance (PM).
  Common Transactions:
  
  IW51 / IW52 / IW53 – Create/Change/Display Service Notifications.
  QM01 / QM02 / QM03 – Create/Change/Display Quality Notifications.
  CRMD_ORDER – CRM Service Order.
  
  
  SAP Notes: Check SAP Support Portal for notes related to WS_CWB047 for any known bugs or patches.
  Debugging: Use transaction ST22 for dumps or SM21 for system logs if the error is accompanied by system errors.
  User Forums: SAP Community forums often have discussions on similar errors.
  
  
  If you provide more context (e.g., transaction code, process step, or module), I can help tailor the solution further.