How To Fix WS_CWB046 - No authorization for &1 of complaint reason &2 (&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 046

• Message text: No authorization for &1 of complaint reason &2 (&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB046 - No authorization for &1 of complaint reason &2 (&3) ?

  The SAP error message:
  WS_CWB046 No authorization for &1 of complaint reason &2 (&3)
  
  Meaning / Cause:
  This error occurs when a user tries to perform an action related to a complaint reason in the SAP Customer Service (CS) or Quality Management (QM) module but lacks the necessary authorization. Specifically, the user does not have the required authorization object or permission to access or process the complaint reason indicated by the placeholders (&2 and &3).
  
  &1 = The activity or object for which authorization is missing (e.g., change, display, create).
  &2 = The complaint reason code.
  &3 = Additional information, often the complaint reason description or related key.
  
  This typically happens when the authorization profile assigned to the user does not include the necessary authorization for the complaint reason or the related activity.
  
  Where it occurs:
  
  In complaint processing transactions (e.g., IW51, IW52, IW53 for notifications).
  When creating or changing complaints or quality notifications.
  When accessing complaint reasons in QM or CS modules.
  
  
  Cause in detail:
  
  The user’s role/profile does not include the authorization object I_QMEL_AU (Notification: Activity) or I_QMEL (Notification: General) with the required values.
  The complaint reason is protected by authorization groups, and the user is not authorized for the group to which the complaint reason belongs.
  The complaint reason might be restricted by organizational levels or other authorization fields.
  
  
  Solution:
  
  
  Check the user’s authorizations:
  
  Use transaction SU53 immediately after the error occurs to see which authorization check failed.
  Look for missing authorization objects related to complaint reasons or notifications, such as:
  
  I_QMEL_AU (Notification: Activity)
  I_QMEL (Notification: General)
  I_CWB (Complaint Management)
  
  
  
  
  
  Adjust roles and profiles:
  
  Update the user’s role in PFCG to include the necessary authorization objects and values.
  Ensure the complaint reason authorization group is included in the user’s authorization.
  If complaint reasons are grouped by authorization groups, add the relevant groups to the user’s profile.
  
  
  
  Verify complaint reason configuration:
  
  Check if the complaint reason is assigned to an authorization group.
  Use transaction SPRO ? Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types and check the complaint reason settings.
  
  
  
  Test after changes:
  
  After updating roles, have the user log off and log back in.
  Retry the transaction to confirm the error is resolved.
  
  
  
  
  Additional information:
  
  Authorization objects related to QM notifications and complaint reasons are critical for controlling access to sensitive quality data.
  If you are unsure which authorization object is missing, SU53 is the best tool to identify the missing authorization.
  Sometimes, complaint reasons are linked to specific plants or organizational units, so ensure the user has authorization for those organizational levels as well.
  Consult your security team or BASIS administrator to update roles if you do not have authorization to change roles yourself.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error message
  WS_CWB046 No authorization for &1 of complaint reason &2 (&3)
  
  
  Cause
  Missing authorization for the complaint reason or related activity
  
  
  Solution
  Check SU53, update user roles to include required authorization objects and values
  
  
  Related objects
  I_QMEL_AU, I_QMEL, I_CWB authorization objects
  
  
  Modules
  QM (Quality Management), CS (Customer Service)
  
  
  
  
  If you need help identifying the exact authorization object or role to update, please provide the output of SU53 after the error occurs.