How To Fix WS_CWB048 - Extended Complaints Processing Is Not Active

WS_CWB048 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 048

• Message text: Extended Complaints Processing Is Not Active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB048 - Extended Complaints Processing Is Not Active ?

  SAP Error Message:
  WS_CWB048 - Extended Complaints Processing Is Not Active
  
  
  Cause:
  This error occurs when you try to use or access functionality related to Extended Complaints Processing in SAP, but the feature is not activated in your system. Extended Complaints Processing is an enhancement to the standard complaints management process, providing additional capabilities and integration options.
  Typically, this message appears if:
  
  The system expects Extended Complaints Processing to be active (e.g., due to configuration or customizing settings), but it is not.
  You are trying to use a transaction, function, or process that requires Extended Complaints Processing.
  The relevant business function or switch for Extended Complaints Processing has not been activated.
  
  
  
  Solution:
  To resolve this error, you need to activate Extended Complaints Processing in your SAP system. The steps generally include:
  
  
  Check Business Function Activation:
  
  Use transaction SFW5 (Switch Framework) to check if the business function related to Extended Complaints Processing is active.
  The business function is usually something like LOG_SD_CI_1 or