How To Fix WS_CWB048 - Extended Complaints Processing Is Not Active

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 048

• Message text: Extended Complaints Processing Is Not Active

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB048 - Extended Complaints Processing Is Not Active ?

  SAP Error Message:
  
  WS_CWB048 - Extended Complaints Processing Is Not Active
  
  Cause:
  This error occurs when you try to use or access functionality related to Extended Complaints Processing in SAP, but the feature is not activated in your system. Extended Complaints Processing is an enhancement to the standard complaints management process, providing additional capabilities and integration options.
  Typically, this message appears if:
  
  The system expects Extended Complaints Processing to be active (e.g., due to configuration or customizing settings), but it is not.
  You are trying to use a transaction, function, or process that requires Extended Complaints Processing.
  The relevant business function or switch for Extended Complaints Processing has not been activated.
  
  
  Solution:
  To resolve this error, you need to activate Extended Complaints Processing in your SAP system. The steps generally include:
  
  
  Check Business Function Activation:
  
  Use transaction SFW5 (Switch Framework) to check if the business function related to Extended Complaints Processing is active.
  The business function is usually something like LOG_SD_CI_1 or similar, depending on your SAP version.
  If it is not active, activate it. Note that activating business functions may require system downtime and should be done carefully, ideally in a test system first.
  
  
  
  Activate Complaints Management in Customizing:
  
  Go to SPRO ? Customer Service ? Complaints Management ? Basic Settings ? Activate Extended Complaints Processing.
  Ensure that the flag for Extended Complaints Processing is set.
  
  
  
  Check IMG Settings:
  
  Verify that all necessary customizing steps for Extended Complaints Processing are completed.
  This may include defining complaint types, assigning processes, and configuring integration with other modules.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to use Extended Complaints Processing.
  
  
  
  Transport and System Consistency:
  
  If you recently imported transports or upgraded the system, verify that all relevant components and customizing are consistent.
  
  
  
  
  Related Information:
  
  Extended Complaints Processing is an enhancement over the standard complaints management in SAP Customer Service (CS) or Sales and Distribution (SD).
  It provides better integration with Quality Management (QM), enables more detailed complaint handling, and supports complex complaint processes.
  Activating business functions (via SFW5) is irreversible in many cases, so plan carefully.
  For detailed configuration, refer to SAP Help Portal or the SAP Library under Customer Service ? Complaints Management.
  If you are unsure about activating the business function, consult your SAP Basis or Functional consultant.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB048 - Extended Complaints Processing Is Not Active
  
  
  Cause
  Feature not activated but required by the process or transaction
  
  
  Solution
  Activate Extended Complaints Processing via SFW5 and SPRO customizing
  
  
  Transaction
  SFW5 (Business Function Activation), SPRO (Customizing)
  
  
  Notes
  Activation may require system downtime and should be tested in non-production systems
  
  
  
  
  If you need further assistance, please provide details about the transaction or process you are trying to execute when this error occurs.