How To Fix WS_CWB049 - Text type &1 is not assigned to complaint

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 049

• Message text: Text type &1 is not assigned to complaint

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB049 - Text type &1 is not assigned to complaint ?

  SAP Error Message:
  
  WS_CWB049 Text type &1 is not assigned to complaint
  
  Cause:
  This error occurs when you try to add or process a text of a certain text type (represented by &1) in a complaint document, but this text type has not been assigned or configured for the complaint in the system.
  In SAP Quality Management (QM) or Customer Service (CS) modules, text types are predefined categories of texts (like "Header Text", "Item Text", "Internal Note", etc.) that can be assigned to various business objects such as complaints, notifications, or service orders. If the text type you are trying to use is not linked to the complaint document type or the complaint category, the system throws this error.
  
  Solution:
  
  
  Check Text Type Assignment:
  
  Go to the configuration for complaint management or notification text types.
  Transaction codes often used:
  
  SPRO ? Quality Management ? Quality Notifications ? Texts ? Define Text Types for Notifications
  Or for complaints specifically, check the relevant customizing path depending on your SAP version.
  
  
  Verify that the text type &1 (the one mentioned in the error) is assigned to the complaint type or notification type you are working with.
  
  
  
  Assign the Text Type:
  
  If the text type is missing, assign it to the complaint type.
  This involves adding the text type to the allowed text types for the complaint category or notification type.
  
  
  
  Check Text Object and Text ID:
  
  Sometimes the text type is linked to a text object and text ID.
  Ensure that the text object and text ID are correctly maintained and assigned.
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to add or edit texts of this type.
  
  
  
  Testing:
  
  After assignment, test by creating or editing a complaint and adding the text of the specified type.
  
  
  
  
  Related Information:
  
  
  Text Types in SAP:
  
  Text types are used to categorize texts for different business objects. They control how texts are stored, displayed, and printed.
  
  
  Complaint Management:
  
  Complaints in SAP QM or CS are often managed via notifications or specific complaint documents. Texts provide additional information and communication.
  
  
  Customizing Path Example:
  
  SPRO ? Quality Management ? Quality Notifications ? Notification Texts ? Define Text Types for Notifications
  
  
  Transaction Codes:
  
  IW28 / IW29 - Display Notifications (Complaints)
  SPRO - Customizing
  SE91 - Message Maintenance (to check message WS_CWB049)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes or the SAP Help Portal for your SAP version for any known issues or updates related to text types and complaints.
  
  
  
  If you provide the exact text type code (&1), I can help you with the specific customizing path or steps to assign it.