How To Fix WS_CWB045 - Only use default implementation for complaint reason 0002

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 045

• Message text: Only use default implementation for complaint reason 0002

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB045 - Only use default implementation for complaint reason 0002 ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WS_CWB045: Only use default implementation for complaint reason 0002
  
  Cause:
  This error occurs in the SAP Customer Service or Quality Management module when processing complaints or returns. The system is indicating that for the complaint reason 0002, only the default implementation (standard SAP logic) is allowed or available.
  In other words, the complaint reason 0002 is configured in such a way that no custom or alternative processing logic (such as user-exits, BAdIs, or custom function modules) should be used. If the system detects an attempt to use a non-default/custom implementation for this complaint reason, it raises this error.
  This typically happens when:
  
  A custom implementation or enhancement is incorrectly assigned or triggered for complaint reason 0002.
  The configuration or coding expects only the standard SAP processing for this complaint reason.
  There is a mismatch between complaint reason configuration and the enhancement/customization logic.
  
  
  Solution:
  
  
  Check Complaint Reason Configuration:
  
  Go to transaction SPRO ? Logistics Execution ? Quality Management ? Quality Notifications ? Define Complaint Reasons.
  Verify the settings for complaint reason 0002.
  Confirm that it is intended to use only the default SAP processing.
  
  
  
  Review Custom Enhancements:
  
  Check if any user-exits, BAdIs, or custom function modules related to complaint processing are triggered for complaint reason 0002.
  Common enhancement spots include:
  
  User-exit: EXIT_SAPLV60B_001 (for delivery processing)
  BAdIs related to complaint processing or QM notifications.
  
  
  If custom logic is implemented, ensure it excludes complaint reason 0002 or adjust the logic accordingly.
  
  
  
  Adjust or Remove Custom Logic:
  
  If custom code is incorrectly handling complaint reason 0002, modify it to bypass or defer to the standard SAP logic.
  Alternatively, if custom processing is required, consult with functional and technical teams to adjust the configuration or implement the necessary logic properly.
  
  
  
  Testing:
  
  After adjustments, test the complaint processing for complaint reason 0002 to ensure the error no longer occurs and the process behaves as expected.
  
  
  
  
  Related Information:
  
  Complaint Reason: A key in SAP QM and Customer Service used to categorize the reason for a complaint or return.
  Default Implementation: Standard SAP logic without any custom enhancements.
  Enhancements/User-exits/BAdIs: Common ways to add custom logic in SAP without modifying standard code.
  Transactions to check:
  
  SPRO for configuration.
  SE18 / SE19 for BAdI implementations.
  SMOD / CMOD for user-exits.
  
  
  SAP Notes: Check SAP Service Marketplace or SAP ONE Support Launchpad for any notes related to WS_CWB045 or complaint reason processing.
  
  
  If you provide more context (e.g., module, transaction, or scenario where the error occurs), I can help tailor the solution further.