How To Fix WS_CWB043 - No rejection status for complaint &1 with complaint reason &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 043

• Message text: No rejection status for complaint &1 with complaint reason &2 &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB043 - No rejection status for complaint &1 with complaint reason &2 &3 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB043 No rejection status for complaint &1 with complaint reason &2 &3
  
  Meaning / Cause:
  This error occurs in the SAP Quality Management (QM) module, specifically in the complaint management process. The system is trying to process a rejection or a rejection-related action for a complaint, but it cannot find a valid rejection status defined for the given complaint with the specified complaint reason.
  In other words, the complaint document (&1) with complaint reason (&2) and additional info (&3) does not have an associated rejection status configured in the system. The rejection status is necessary to proceed with rejection processing, such as recording a rejection, blocking a lot, or triggering follow-up actions.
  
  Common Causes:
  
  The rejection status profile or rejection reason is not maintained or assigned properly in the system.
  The complaint reason used in the complaint does not have a corresponding rejection status defined.
  Customizing settings in transaction SPRO related to complaint management and rejection reasons/statuses are incomplete or missing.
  The complaint document type or complaint reason master data is incomplete or inconsistent.
  
  
  Solution / How to Fix:
  
  
  Check Complaint Reason Configuration:
  
  Go to SPRO ? Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types.
  Verify that the complaint reason (&2) is correctly maintained and linked to the appropriate rejection status.
  
  
  
  Maintain Rejection Status:
  
  In SPRO, navigate to Quality Management ? Quality Notifications ? Notification Types ? Define Rejection Statuses.
  Ensure that the rejection status relevant to the complaint reason is defined and active.
  
  
  
  Assign Rejection Status to Complaint Reason:
  
  Check the assignment of rejection statuses to complaint reasons.
  This can be done in the customizing path or via transaction codes related to complaint management (e.g., QM02, QM03 for complaint processing).
  
  
  
  Verify Complaint Document:
  
  Check the complaint document (&1) in transaction QM02 or QM03.
  Confirm that the complaint reason and rejection status fields are correctly filled.
  
  
  
  Check User Exits or Enhancements:
  
  If there are custom developments or user exits involved in complaint processing, verify that they do not interfere with the rejection status determination.
  
  
  
  Testing:
  
  After making the necessary configuration changes, test the complaint processing again to ensure the error no longer occurs.
  
  
  
  
  Additional Information:
  
  Message Class: WS_CWB
  Message Number: 043
  This message is typically encountered during complaint processing steps such as rejection recording or complaint confirmation.
  Proper configuration of complaint reasons and rejection statuses is crucial for smooth complaint handling in SAP QM.
  
  
  If you need the exact customizing path or transaction codes, here they are:
  
  
  SPRO Path:
  
  Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types
  
  and
  
  Quality Management ? Quality Notifications ? Notification Types ? Define Rejection Statuses
  
  
  Transaction Codes:  
  
  QM02 (Change Complaint)  
  QM03 (Display Complaint)  
  QM01 (Create Complaint)
  
  
  
  
  If you provide the exact complaint number and complaint reason, I can help you check the configuration or suggest more specific steps.