How To Fix WS_CWB041 - No release status for complaint &1 with complaint reason &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 041

• Message text: No release status for complaint &1 with complaint reason &2 &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB041 - No release status for complaint &1 with complaint reason &2 &3 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB041 No release status for complaint &1 with complaint reason &2 &3
  
  Meaning / Cause:
  This error occurs in the SAP Customer Service (CS) or Quality Management (QM) module when you try to process or release a complaint, but the system cannot find a valid release status for the complaint with the specified complaint reason.
  
  &1 = Complaint number  
  &2 = Complaint reason  
  &3 = Additional info (often the complaint type or related status)
  
  The system uses release strategies to control the approval and release of complaints. Each complaint reason should be assigned a release status or release strategy. If the system cannot find a release status for the combination of complaint and complaint reason, it throws this error.
  
  Common Causes:
  
  Missing or incomplete release strategy configuration for the complaint reason in the system.
  No release status defined for the complaint reason in the customizing.
  The complaint reason used is not linked to any release strategy or release status.
  The complaint type or complaint reason is new and the release process has not been set up yet.
  Customizing inconsistency or missing entries in transaction codes related to complaint release.
  
  
  Solution / How to Fix:
  
  
  Check Release Strategy Configuration:
  
  Go to transaction SPRO ?
  
  Customer Service ? Quality Management ? Complaints ? Complaint Processing ? Define Release Strategies for Complaints
  Verify that the complaint reason (&2) is assigned to a release strategy.
  Ensure that the release strategy has valid release statuses defined.
  
  
  
  Assign Release Status to Complaint Reason:
  
  In customizing, assign the complaint reason to a release strategy or release status.
  Use transaction SPRO or relevant IMG path to maintain this.
  
  
  
  Check Complaint Type and Reason Setup:
  
  Verify that the complaint type and complaint reason are correctly maintained in the system.
  Use transaction QM02 or QM03 to check complaint details.
  
  
  
  Maintain Release Statuses:
  
  Ensure that release statuses are defined and active.
  Use transaction BS22 or relevant customizing to check release statuses.
  
  
  
  If Customizing is Correct:
  
  Check if the complaint document is created correctly.
  Check if any user-exits or BAdIs are influencing the release process.
  
  
  
  Testing:
  
  After making changes, try to release the complaint again.
  If the error persists, check system logs or debug the release process.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  QM02 - Change Complaint
  QM03 - Display Complaint
  SPRO - Customizing
  BS22 - Maintain Release Statuses
  
  
  IMG Path:
  
  Customer Service ? Quality Management ? Complaints ? Complaint Processing ? Define Release Strategies for Complaints
  
  
  Notes / SAP Help:
  
  Check SAP Notes related to complaint release errors.
  Review SAP Help documentation on complaint processing and release strategies.
  
  
  
  
  Summary:
  The error WS_CWB041 indicates that the system cannot find a release status for the complaint with the given complaint reason. The fix involves ensuring that the complaint reason is properly assigned to a release strategy and that the release statuses are correctly configured in the system.
  
  If you need, I can guide you through the exact customizing steps or provide example configurations.