How To Fix WS_CWB040 - Complaint &1 with complaint reason &2 cannot be reopened

WS_CWB040 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 040

• Message text: Complaint &1 with complaint reason &2 cannot be reopened

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The complaint cannot be reopened.

How to fix this error?

Define a reopening complaints status in Customizing for complaints
reason &V2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

WS_CWB040 - Details

• The SAP error message:
  WS_CWB040 Complaint &1 with complaint reason &2 cannot be reopened
  typically occurs in the context of Quality Management (QM) or Customer Service processes where complaints are managed.
  
  Cause
  This error indicates that a complaint document (identified by &1) with a specific complaint reason (identified by &2) is in a status or condition that does not allow it to be reopened. Common reasons include:
  
  The complaint has already been closed or archived.
  The complaint is in a status that prohibits reopening (e.g., completed, settled, or blocked).
  The complaint reason assigned to the complaint does not permit reopening due to business rules or configuration.
  There might be follow-up documents or processes linked to the complaint that prevent reopening (e.g., quality notifications, service orders, or billing documents).
  
  
  Solution
  To resolve this error, consider the following steps:
  
  
  Check Complaint Status:
  
  Verify the current status of the complaint in transaction codes like QM03 (Display Quality Notification) or the relevant complaint management transaction.
  If the