How To Fix WS_CWB038 - Complaint is not created

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 038

• Message text: Complaint is not created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB038 - Complaint is not created ?

  The SAP error message WS_CWB038: "Complaint is not created" typically occurs in the context of Quality Management (QM) or Customer Service processes, especially when dealing with complaints or quality notifications.
  
  Cause:
  
  The system attempted to create a complaint (or quality notification) but failed.
  This can happen due to missing or incorrect data in the complaint creation process.
  Possible reasons include:
  
  Mandatory fields not filled or incorrect data in the complaint creation screen.
  Missing configuration or master data required for complaint creation.
  Authorization issues preventing the creation of the complaint.
  Integration or interface errors if the complaint is created via an external system or workflow.
  Custom enhancements or user-exits that prevent complaint creation due to validation failures.
  
  
  
  
  Solution:
  
  
  Check the Input Data:
  
  Verify that all mandatory fields for complaint creation are correctly filled.
  Check the data consistency and correctness (e.g., customer number, material number, plant, etc.).
  
  
  
  Review Configuration:
  
  Ensure that the complaint type and notification type are properly configured in SPRO.
  Check if the notification type is allowed for the process you are executing.
  
  
  
  Authorization Check:
  
  Confirm that the user has the necessary authorizations to create complaints/notifications.
  
  
  
  Check Logs and Short Dumps:
  
  Look for any short dumps (transaction ST22) or application logs (transaction SLG1) related to complaint creation.
  These logs can provide more detailed error messages.
  
  
  
  Debugging:
  
  If you have development support, debug the complaint creation function/module to identify where it fails.
  Common function modules involved: QM_NOTIFICATION_CREATE, BAPI_QUALNOT_CREATE, or custom function modules.
  
  
  
  Interface/Workflow:
  
  If the complaint is created via an interface or workflow, check the interface logs and workflow logs for errors.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WS_CWB038 for any known bugs or patches.
  Example SAP Note search terms: "WS_CWB038 complaint not created", "complaint creation error".
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  QM01 - Create Quality Notification (Complaint)
  IW21 - Create Service Notification
  SLG1 - Application Log
  ST22 - ABAP Runtime Errors
  
  
  Configuration Path:
  
  SPRO ? Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types
  
  
  Common Function Modules:
  
  QM_NOTIFICATION_CREATE
  BAPI_QUALNOT_CREATE
  
  
  Authorization Objects:
  
  Q_MEL - QM Notifications
  Q_MEL_AU - Create/Change QM Notifications
  
  
  
  
  If you provide more context (e.g., transaction used, process flow, or logs), I can help with a more specific diagnosis.