How To Fix WS_CWB038 - Complaint is not created

WS_CWB038 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 038

• Message text: Complaint is not created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB038 - Complaint is not created ?

  The SAP error message WS_CWB038: "Complaint is not created" typically occurs in the context of Quality Management (QM) or Customer Service processes, especially when dealing with complaints or quality notifications.
  
  
  Cause:
  
  The system attempted to create a complaint (or quality notification) but failed.
  This can happen due to missing or incorrect data in the complaint creation process.
  Possible reasons include:
  Mandatory fields not filled or incorrect data in the complaint creation screen.
  Missing configuration or master data required for complaint creation.
  Authorization issues preventing the creation of the complaint.
  Integration or interface errors if the complaint is created via an external system or workflow.
  Custom enhancements or user-exits that prevent complaint creation due to validation failures.
  
  
  
  
  
  Solution:
  
  
  Check the Input Data:
  
  Verify that all mandatory fields for complaint creation are correctly filled.
  Check the data consistency and correctness (e.g., customer number, material number, plant, etc.).
  
  
  
  Review Configuration:
  
  Ensure that the complaint type and notification type are properly configured in SPRO.
  Check if the notification type is