How To Fix WS_CWB037 - No documents found for the selected complaint reasons

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 037

• Message text: No documents found for the selected complaint reasons

What causes this issue?

No documents were found for the selected complaint reasons.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your selection criteria and, if necessary, run the report again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB037 - No documents found for the selected complaint reasons ?

  SAP Error Message:
  
  WS_CWB037 No documents found for the selected complaint reasons
  
  Cause:
  This error occurs in SAP Quality Management (QM) or Customer Service (CS) modules when you try to display or process documents (such as complaints, notifications, or quality documents) filtered by certain complaint reasons, but the system cannot find any documents matching the selected complaint reasons.
  Typical reasons include:
  
  No documents have been created or recorded with the selected complaint reasons.
  The complaint reasons selected do not correspond to any existing documents in the system.
  Incorrect or inconsistent configuration of complaint reasons or their assignment to document types.
  Selection criteria (filters) are too restrictive or incorrect, leading to no matching documents.
  Data inconsistencies or missing master data related to complaint reasons.
  
  
  Solution:
  
  
  Check the Complaint Reasons:
  
  Verify that the complaint reasons you selected are valid and correctly maintained in the system.
  Use transaction codes like QS41 (Maintain Complaint Reasons) or check via IMG path:
  
  Quality Management -> Quality Notifications -> Notification -> Define Complaint Reasons
  
  
  
  Verify Document Existence:
  
  Confirm that there are documents (complaints, notifications) created with the selected complaint reasons.
  Use standard reports or transaction codes like QM03 (Display Quality Notification) or IW53 (Display PM Notification) with the same complaint reasons to check if any documents exist.
  
  
  
  Adjust Selection Criteria:
  
  Broaden your selection criteria to ensure you are not filtering out all documents.
  Remove or modify filters such as date ranges, plants, or other fields that might restrict the search.
  
  
  
  Check Configuration:
  
  Ensure that complaint reasons are properly assigned to the relevant notification types or document types.
  Check customizing settings in SPRO under Quality Management or Customer Service.
  
  
  
  Data Consistency:
  
  Run consistency checks or data validation reports to ensure no data corruption or missing links between complaint reasons and documents.
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to view the documents related to the complaint reasons.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QS41 - Maintain Complaint Reasons
  QM03 - Display Quality Notification
  IW53 - Display PM Notification
  QM10 - List of Quality Notifications
  
  
  
  IMG Path for Complaint Reasons:
  SPRO -> Quality Management -> Quality Notifications -> Notification -> Define Complaint Reasons
  
  
  Notes and SAP Help:
  
  Check SAP Notes related to complaint reasons and notification processing.
  Refer to SAP Help Portal for Quality Management and Customer Service documentation.
  
  
  
  
  Summary:
  The error WS_CWB037 No documents found for the selected complaint reasons means the system could not find any documents matching the complaint reasons you selected. To resolve it, verify the complaint reasons, ensure documents exist with those reasons, adjust your selection criteria, and check configuration and data consistency.
  If after these checks the problem persists, consider involving your SAP QM/CS consultant or opening a support ticket with SAP, providing details of the complaint reasons and document types involved.