How To Fix WS_CWB037 - No documents found for the selected complaint reasons

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 037

• Message text: No documents found for the selected complaint reasons

What causes this issue?

No documents were found for the selected complaint reasons.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your selection criteria and, if necessary, run the report again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB037 - No documents found for the selected complaint reasons ?

  SAP Error Message:
  WS_CWB037 No documents found for the selected complaint reasons
  
  
  Cause:
  This error occurs in SAP Quality Management (QM) or Customer Service (CS) modules when you try to display or process documents (such as complaints, notifications, or quality documents) filtered by certain complaint reasons, but the system cannot find any documents matching the selected complaint reasons.
  Typical reasons include:
  
  No documents have been created or recorded with the selected complaint reasons.
  The complaint reasons selected do not correspond to any existing documents in the system.
  Incorrect or inconsistent configuration of complaint reasons or their assignment to document types.
  Selection criteria (filters) are too restrictive or incorrect, leading to no matching documents.
  Data inconsistencies or missing master data related to complaint reasons.
  
  
  
  Solution:
  
  
  Check the Complaint Reasons:
  
  Verify that the complaint reasons you selected are valid and correctly maintained in the system.
  Use transaction codes like QS41 (Maintain Complaint Reasons) or check via IMG path:
  Quality Management -> Quality Notifications -> Notification ->