How To Fix WS_CWB039 - Complaint &1 has not yet been released by the supplier

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 039

• Message text: Complaint &1 has not yet been released by the supplier

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB039 - Complaint &1 has not yet been released by the supplier ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB039: Complaint &1 has not yet been released by the supplier
  
  Cause:
  This error occurs when you try to process or reference a complaint (usually a supplier complaint or vendor complaint) in SAP that has not yet been released (approved) by the supplier. In SAP Quality Management (QM) or Supplier Relationship Management (SRM) processes, complaints often require a release (approval) step before further processing can continue. If the complaint is still in a blocked or unreleased status, the system prevents further actions to ensure compliance with business rules and quality processes.
  
  Explanation:
  
  The complaint number (represented by &1 in the message) is still in a status that indicates it has not been released by the supplier.
  The system expects the complaint to be released before you can proceed with certain transactions, such as creating a follow-up document, processing the complaint further, or closing it.
  This is a control mechanism to ensure that complaints are properly reviewed and approved before any further action.
  
  
  Solution:
  
  
  Check the Complaint Status:
  
  Go to the complaint transaction (e.g., QM03 - Display Quality Notification or the relevant complaint processing transaction).
  Verify the status of the complaint.
  Confirm if the complaint is indeed unreleased or blocked.
  
  
  
  Release the Complaint:
  
  If you have the authorization, release the complaint yourself.
  If the release is done by the supplier or another department, contact the responsible party to release the complaint.
  The release process might involve changing the status or completing certain approval steps.
  
  
  
  Verify Release Strategy:
  
  Check if there is a release strategy configured for complaints in your system.
  Ensure that all required release steps have been completed.
  
  
  
  Retry the Transaction:
  
  After the complaint is released, retry the transaction that triggered the error.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  QM01: Create Quality Notification
  QM02: Change Quality Notification
  QM03: Display Quality Notification
  MB1A/MB1B/MB1C or MIGO: Goods movements related to complaints
  
  
  Release Strategy:
  
  Complaints may be subject to release strategies configured in SPRO under Quality Management ? Quality Notifications ? Notification Types ? Define Release Procedure.
  
  
  Authorizations:
  
  Ensure you have the necessary authorizations to release complaints.
  
  
  SAP Notes:
  
  Check SAP Notes related to complaint processing and release procedures if the issue persists.
  
  
  
  
  If you provide the exact transaction or process where this error occurs, I can give more tailored advice.