How To Fix WS_CWB035 - Documents for complaint reason &1 are being processed

WS_CWB035 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 035

• Message text: Documents for complaint reason &1 are being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB035 - Documents for complaint reason &1 are being processed ?

  SAP Error Message:
  WS_CWB035 Documents for complaint reason &1 are being processed
  
  
  Cause:
  This error occurs when you try to process or change a complaint document in SAP, but the system detects that documents related to the same complaint reason are currently being processed or locked by another user or process. Essentially, the complaint reason you are working with is already involved in an ongoing transaction or workflow, preventing simultaneous changes to maintain data consistency and avoid conflicts.
  
  Explanation:
  
  The complaint reason (denoted by &1 in the message) is linked to one or more documents.
  These documents are currently locked or in processing status.
  SAP prevents parallel processing of these documents to avoid inconsistencies or data corruption.
  
  
  
  Solution:
  
  
  Check for Locks:
  
  Use transaction SM12 to check if there are any lock entries related to the complaint documents or complaint reason.
  If locks exist, determine if they are legitimate or if they are stale locks that can be removed.
  
  
  
  Wait or Coordinate:
  
  If another