How To Fix WS_CWB035 - Documents for complaint reason &1 are being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 035

• Message text: Documents for complaint reason &1 are being processed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB035 - Documents for complaint reason &1 are being processed ?

  SAP Error Message:
  
  WS_CWB035 Documents for complaint reason &1 are being processed
  
  Cause:
  This error occurs when you try to process or change a complaint document in SAP, but the system detects that documents related to the same complaint reason are currently being processed or locked by another user or process. Essentially, the complaint reason you are working with is already involved in an ongoing transaction or workflow, preventing simultaneous changes to maintain data consistency and avoid conflicts.
  
  Explanation:
  
  The complaint reason (denoted by &1 in the message) is linked to one or more documents.
  These documents are currently locked or in processing status.
  SAP prevents parallel processing of these documents to avoid inconsistencies or data corruption.
  
  
  Solution:
  
  
  Check for Locks:
  
  Use transaction SM12 to check if there are any lock entries related to the complaint documents or complaint reason.
  If locks exist, determine if they are legitimate or if they are stale locks that can be removed.
  
  
  
  Wait or Coordinate:
  
  If another user or process is legitimately processing the documents, wait until the processing is complete.
  Coordinate with the user or team handling the complaint documents to avoid simultaneous processing.
  
  
  
  Review Background Jobs or Workflows:
  
  Check if any background jobs or workflows are processing complaint documents related to the complaint reason.
  Wait for these jobs to finish or reschedule your processing accordingly.
  
  
  
  Check Document Status:
  
  Verify the status of the complaint documents to ensure they are not in an intermediate or locked state.
  Use transaction QM03 (Display Quality Notification) or relevant complaint processing transactions to review document status.
  
  
  
  If Locks Are Stale:
  
  If you confirm that locks are stale (e.g., due to a system crash or aborted process), you may delete the lock entries in SM12 carefully.
  Always ensure no active processing is ongoing before deleting locks.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12 – Display and delete lock entries.
  QM03 – Display Quality Notification (complaint document).
  QM02 – Change Quality Notification.
  CWB2 – Process Complaints (if applicable).
  
  
  
  SAP Notes:
  
  Check SAP Notes related to complaint processing and document locking for your SAP version.
  
  
  
  System Behavior:
  
  SAP uses lock mechanisms to ensure data integrity during complaint processing.
  Parallel processing of the same complaint reason/documents is restricted.
  
  
  
  
  Summary:
  The error WS_CWB035 indicates that complaint documents for a specific complaint reason are currently locked or being processed, preventing simultaneous changes. To resolve, check for locks, wait for ongoing processes to complete, coordinate with other users, and if necessary, remove stale locks carefully.
  
  If you need further assistance, please provide details such as the transaction you are using, the complaint reason code, and whether this happens consistently or intermittently.