How To Fix WS_CWB034 - No complaint reasons were selected

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 034

• Message text: No complaint reasons were selected

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB034 - No complaint reasons were selected ?

  Certainly! Here's a detailed explanation for the SAP error message WS_CWB034: No complaint reasons were selected:
  
  Error Message
  WS_CWB034: No complaint reasons were selected
  
  Cause
  This error occurs in the SAP Quality Management (QM) module, specifically during the processing of a complaint (e.g., in transaction codes related to complaint management such as QM01, QM02, or QM03). The system expects at least one complaint reason to be selected or entered when creating or processing a complaint document.
  
  Complaint reasons are mandatory fields that describe why a complaint is being raised.
  If no complaint reason is selected or entered, the system cannot proceed because it lacks the necessary information to categorize and process the complaint.
  
  
  When does it occur?
  
  When creating a new complaint and the user does not select any complaint reason.
  When processing or saving a complaint document without specifying complaint reasons.
  Possibly during complaint confirmation or completion steps where complaint reasons are mandatory.
  
  
  Solution
  To resolve this error, ensure that at least one complaint reason is selected or entered in the complaint document:
  
  
  Select Complaint Reason(s):
  
  In the complaint header or item details, navigate to the section where complaint reasons are maintained.
  Select one or more appropriate complaint reasons from the available list.
  Complaint reasons are usually configured in the system by the QM team and linked to the complaint type.
  
  
  
  Check Configuration:
  
  If complaint reasons are not available or the list is empty, check the configuration in SPRO under:
  Quality Management -> Quality Notifications -> Notification Types -> Define Notification Types
  
  Ensure complaint reasons are maintained and assigned to the relevant notification type.
  
  
  
  User Training:
  
  Train users to always select complaint reasons when creating or processing complaints.
  
  
  
  Validation Checks:
  
  If this error occurs unexpectedly, check if any custom validations or user-exits are enforcing complaint reasons.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  QM01 – Create Complaint
  QM02 – Change Complaint
  QM03 – Display Complaint
  
  
  
  Configuration Path:
  
  SPRO -> Quality Management -> Quality Notifications -> Notification Types -> Define Notification Types -> Assign Complaint Reasons
  
  
  
  SAP Notes:
  
  Check for any SAP Notes related to complaint reasons or QM notification errors if the problem persists.
  
  
  
  Documentation:
  
  SAP Help Portal on Quality Management and Quality Notifications.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB034: No complaint reasons selected
  
  
  Cause
  Complaint reasons are mandatory but none selected
  
  
  Solution
  Select at least one complaint reason in the complaint document
  
  
  Config Check
  Ensure complaint reasons are maintained and assigned to notification types
  
  
  Related TCodes
  QM01, QM02, QM03
  
  
  
  
  If you need further assistance or specific steps for your SAP version, please provide additional context such as the transaction code or process step where the error occurs.