How To Fix WS_CWB036 - No documents (complaint reasons) were selected

WS_CWB036 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 036

• Message text: No documents (complaint reasons) were selected

What causes this issue?

No complaint reasons correspond to the selection criteria. As a result
no documents were selected.

How to fix this error?

Check your selection criteria and, if necessary, run the report again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

WS_CWB036 - Details

• The SAP error message WS_CWB036: "No documents (complaint reasons) were selected" typically occurs in the context of Quality Management (QM) or Customer Service processes, especially when handling complaints or quality notifications.
  
  Cause
  
  The error indicates that the system expected one or more complaint reasons (documents) to be selected or assigned, but none were chosen.
  This usually happens during the processing of a complaint or quality notification when the user tries to proceed without selecting any complaint reasons or related documents.
  It can also occur if the configuration or master data for complaint reasons is missing or incomplete.
  Sometimes, the selection screen or the relevant tab where complaint reasons should be selected is skipped or left empty.
  
  
  Where it occurs
  
  In QM module during complaint processing (transaction codes like QM01, QM02, QM03).
  In Customer Service or Service Management when handling complaints or quality notifications.
  When creating or processing complaint documents or quality notifications that require complaint reasons to be specified.
  
  
  Solution
  
  
  Select