How To Fix WS_CWB036 - No documents (complaint reasons) were selected

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 036

• Message text: No documents (complaint reasons) were selected

What causes this issue?

No complaint reasons correspond to the selection criteria. As a result
no documents were selected.

How to fix this error?

Check your selection criteria and, if necessary, run the report again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB036 - No documents (complaint reasons) were selected ?

  The SAP error message WS_CWB036: "No documents (complaint reasons) were selected" typically occurs in the context of Quality Management (QM) or Customer Service processes, especially when handling complaints or quality notifications.
  
  Cause
  
  The error indicates that the system expected one or more complaint reasons (documents) to be selected or assigned, but none were chosen.
  This usually happens during the processing of a complaint or quality notification when the user tries to proceed without selecting any complaint reasons or related documents.
  It can also occur if the configuration or master data for complaint reasons is missing or incomplete.
  Sometimes, the selection screen or the relevant tab where complaint reasons should be selected is skipped or left empty.
  
  
  Where it occurs
  
  In QM module during complaint processing (transaction codes like QM01, QM02, QM03).
  In Customer Service or Service Management when handling complaints or quality notifications.
  When creating or processing complaint documents or quality notifications that require complaint reasons to be specified.
  
  
  Solution
  
  
  Select Complaint Reasons:
  
  When processing a complaint or notification, ensure that at least one complaint reason is selected.
  Navigate to the relevant tab or section (often labeled "Complaint Reasons" or similar) and select the appropriate reasons from the list.
  
  
  
  Check Master Data:
  
  Verify that complaint reasons are properly maintained in the system.
  Use transaction SPRO to check QM configuration under:
  
  Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types and their item categories.
  Ensure complaint reasons are assigned and active.
  
  
  
  
  
  Check User Input:
  
  Make sure the user is not skipping mandatory fields related to complaint reasons.
  If a custom screen or enhancement is used, verify that it correctly handles complaint reasons.
  
  
  
  Debugging / Logs:
  
  If the problem persists, debug the process or check application logs to see why complaint reasons are not being recognized.
  Check if any user-exits or BAdIs are interfering with complaint reason selection.
  
  
  
  
  Additional Information
  
  Complaint reasons are important for categorizing and analyzing complaints to improve quality and customer satisfaction.
  Proper configuration and master data maintenance are essential for smooth complaint processing.
  If complaint reasons are not relevant for a particular notification type, check the configuration to ensure the system does not expect them.
  Sometimes, this error can be triggered by custom developments or validations that enforce complaint reason selection.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB036: No documents (complaint reasons) were selected
  
  
  Cause
  No complaint reasons selected during complaint/notification processing
  
  
  Solution
  Select at least one complaint reason; verify master data and configuration
  
  
  Module
  Quality Management (QM), Customer Service
  
  
  Transactions
  QM01, QM02, QM03 (Quality Notifications)
  
  
  
  
  If you provide the exact transaction or process step where this error occurs, I can help with more specific guidance.