How To Fix WS_CWB042 - Complaint &1 is not locked. No release possible

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 042

• Message text: Complaint &1 is not locked. No release possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB042 - Complaint &1 is not locked. No release possible ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB042 Complaint &1 is not locked. No release possible
  
  Meaning / Cause:
  This error occurs when you try to release a complaint (or a quality notification) in SAP, but the system detects that the complaint document is not locked by the user or the process attempting the release. In SAP, certain transactions require the document to be locked to prevent simultaneous changes by multiple users. If the document is not locked, the system prevents the release to avoid inconsistencies or data corruption.
  In other words:  
  
  The complaint (notification) you want to release is currently not locked in the system.  
  Since the document is not locked, the system assumes it is not being edited or controlled by the user/process, so it does not allow the release action.
  
  
  Typical Causes:
  
  No Lock on the Complaint: The complaint was not locked before attempting the release.  
  Lock Lost or Expired: The lock on the complaint was lost due to timeout or another user unlocking it.  
  Incorrect Program Logic: Custom code or user exit might be trying to release a complaint without first locking it.  
  Parallel Access: Another user or process might have unlocked or changed the complaint in the meantime.  
  System or Buffer Issues: Sometimes, system inconsistencies or buffer problems cause the lock status to be out of sync.
  
  
  Solution / How to Fix:
  
  
  Lock the Complaint Before Release:  
  
  Ensure that the complaint is locked before attempting to release it.  
  In standard SAP transactions, this is usually handled automatically. If you are using custom programs or batch jobs, make sure to call the lock function module (e.g., ENQUEUE_EWQ1 or relevant lock object) before release.
  
  
  
  Check for Locks:  
  
  Use transaction SM12 to check if the complaint is locked by another user.  
  If locked by another user and that user is not active, you may need to delete the lock (with caution).
  
  
  
  Reopen and Save the Complaint:  
  
  Sometimes, reopening the complaint in the transaction and saving it again can re-establish the lock.
  
  
  
  Review Custom Code:  
  
  If this error occurs in a custom program or enhancement, verify that the locking mechanism is correctly implemented before release.
  
  
  
  System Restart / Buffer Refresh:  
  
  In rare cases, a system restart or buffer refresh might be needed if locks are not properly cleared.
  
  
  
  
  Related Information:
  
  Lock Objects:  
  
  Complaints (Quality Notifications) are usually locked using lock object EINKBELEG or similar depending on the notification type.  
  
  
  Transaction Codes:  
  
  QM02 - Change Quality Notification (complaint)  
  QM03 - Display Quality Notification  
  SM12 - Display and delete locks  
  
  
  Function Modules:  
  
  ENQUEUE_EWQ1 - Lock function for complaint  
  DEQUEUE_EWQ1 - Unlock function for complaint  
  
  
  SAP Notes:  
  
  Check SAP Notes related to complaint locking issues if the problem persists.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Description
  
  
  
  
  Cause
  Complaint not locked when trying to release it.
  
  
  Effect
  System prevents release to avoid data inconsistency.
  
  
  Solution
  Lock the complaint before release; check and clear locks if needed; review custom code.
  
  
  
  
  If you provide the exact transaction or scenario where this error occurs, I can help with more specific guidance.