How To Fix WS_CWB044 - No complaint number transferred (check entry)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 044

• Message text: No complaint number transferred (check entry)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB044 - No complaint number transferred (check entry) ?

  SAP Error Message:
  
  WS_CWB044 – No complaint number transferred (check entry)
  
  Cause:
  This error occurs when a process or transaction in SAP expects a complaint number (usually from the Quality Management (QM) module or Customer Service) to be transferred or entered, but the system finds that no complaint number has been provided or the complaint number is missing/incorrect in the relevant document or data record.
  Common scenarios include:
  
  Creating or processing a service notification or quality notification without linking a valid complaint number.
  Attempting to reference a complaint number that does not exist or has not been properly saved.
  Data entry errors where the complaint number field is left blank or contains invalid data.
  Integration issues where the complaint number is not passed correctly between modules (e.g., from Customer Service to QM).
  
  
  Solution:
  
  
  Check the Complaint Number Entry:
  
  Verify that the complaint number is correctly entered in the relevant field.
  Ensure the complaint number exists in the system and is active.
  
  
  
  Validate Data Consistency:
  
  Confirm that the complaint number is linked properly to the document or transaction you are processing.
  If the complaint number is supposed to be transferred automatically (e.g., from a service notification), check the integration/customizing settings.
  
  
  
  Review Customizing and Configuration:
  
  Check the configuration in QM and Customer Service to ensure complaint numbers are generated and transferred correctly.
  Verify the settings in transaction codes like SPRO under Quality Management ? Quality Notifications or Customer Service ? Complaints.
  
  
  
  Check User Input and Process Flow:
  
  Make sure the user follows the correct process steps that require entering or transferring the complaint number.
  If the complaint number is generated in a prior step, ensure that step was completed successfully.
  
  
  
  Debugging and Logs:
  
  If the issue persists, use debugging tools or check application logs to trace why the complaint number is not being transferred.
  Look for any user-exits, BADIs, or enhancements that might affect complaint number handling.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QM01 – Create Quality Notification
  QM02 – Change Quality Notification
  IW51 – Create Service Notification
  IW52 – Change Service Notification
  SPRO – Customizing for Quality Management and Customer Service
  
  
  
  Modules Involved:
  
  QM (Quality Management)
  CS (Customer Service)
  SD (Sales and Distribution), if complaints are linked to sales documents
  
  
  
  Notes and Documentation:
  
  Check SAP Notes related to complaint number handling and notification processing.
  Review SAP Help Portal documentation on Quality Notifications and Complaint Management.
  
  
  
  
  Summary:
  
  The error WS_CWB044 indicates that a required complaint number is missing or not transferred in a process. To resolve it, verify the complaint number entry, ensure proper linkage and configuration, and check the process flow to guarantee the complaint number is correctly handled.