How To Fix WS_CWB030 - Not all complaints could be blocked (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 030

• Message text: Not all complaints could be blocked (see long text)

What causes this issue?

Several complaints are locked by one user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can run the program by deleting the indicator <ZH>lock all
complaints</>. Complaints are then locked individually, not together,
during processing. However, complaints that cannot be locked are
excluded from processing (error message).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB030 - Not all complaints could be blocked (see long text) ?

  Certainly! Here's a detailed explanation for the SAP error message WS_CWB030: "Not all complaints could be blocked (see long text)":
  
  Error Message:
  WS_CWB030
  
  Text: Not all complaints could be blocked (see long text)
  
  Cause:
  This error occurs during the process of blocking complaints in SAP Quality Management (QM) or Customer Service (CS) modules. When you attempt to block multiple complaints (for example, to prevent further processing or to mark them as invalid), the system tries to update the status of all selected complaints.
  However, some complaints cannot be blocked due to one or more of the following reasons:
  
  The complaint is already processed or closed and cannot be blocked.
  The complaint is linked to other documents or processes that prevent blocking (e.g., delivery, billing, or quality notifications).
  The complaint status or system configuration restricts blocking (e.g., status profile settings).
  User authorization issues prevent blocking certain complaints.
  Data inconsistencies or missing mandatory data in the complaint records.
  The complaint is already blocked or in a status that does not allow blocking.
  
  
  Solution:
  
  
  Check the Long Text:
  
  The message suggests checking the long text for details on which complaints could not be blocked and why.
  In SAP GUI, select the message and press F1, then click on "Long Text" to get detailed information.
  
  
  
  Analyze Individual Complaints:
  
  Identify the complaints that failed to block.
  Review their current status and linked documents.
  Check if the complaints are already closed, blocked, or in a status that prevents blocking.
  
  
  
  Review Status Profiles and Customizing:
  
  Check the status profile assigned to complaints.
  Verify if the status profile allows blocking in the current complaint status.
  Adjust status profile or complaint status if necessary.
  
  
  
  Check Authorizations:
  
  Ensure the user has the necessary authorizations to block complaints.
  Use transaction SU53 after the error to check authorization failures.
  
  
  
  Data Consistency:
  
  Verify that complaint data is complete and consistent.
  Run consistency checks or use transaction codes like QM01/QM02 to review complaints.
  
  
  
  Retry Blocking:
  
  After resolving issues, try blocking the complaints again.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to WS_CWB030 for any known bugs or patches.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QM01: Create Complaint
  QM02: Change Complaint
  QM03: Display Complaint
  IW52: Change Service Notification (if complaints are linked to notifications)
  
  
  
  Status Management:
  
  Complaints use status profiles to control processing.
  Blocking is often controlled via status management.
  
  
  
  SAP Modules:
  
  Quality Management (QM)
  Customer Service (CS)
  Sales and Distribution (SD) if complaints are linked to sales documents.
  
  
  
  SAP Notes and KBAs:
  
  Check SAP Notes for WS_CWB030 or complaint blocking issues.
  Example SAP Note: 1234567 (hypothetical) - "Complaint blocking fails due to status profile restrictions."
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Some complaints cannot be blocked due to status, linked documents, authorizations, or data issues.
  
  
  Solution
  Check long text for details, analyze complaint status, review status profiles, verify authorizations, fix data issues, and retry blocking.
  
  
  Related
  QM transactions (QM01/QM02), status management, SAP Notes, authorization checks.
  
  
  
  
  If you provide the long text or specific complaint numbers, I can help analyze the exact reason for blocking failure.