How To Fix WS_CWB030 - Not all complaints could be blocked (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 030

• Message text: Not all complaints could be blocked (see long text)

What causes this issue?

Several complaints are locked by one user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can run the program by deleting the indicator <ZH>lock all
complaints</>. Complaints are then locked individually, not together,
during processing. However, complaints that cannot be locked are
excluded from processing (error message).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB030 - Not all complaints could be blocked (see long text) ?

  Certainly! Here's a detailed explanation for the SAP error message WS_CWB030: "Not all complaints could be blocked (see long text)":
  
  Error Message:
  WS_CWB030
  Text: Not all complaints could be blocked (see long text)
  
  
  Cause:
  This error occurs during the process of blocking complaints in SAP Quality Management (QM) or Customer Service (CS) modules. When you attempt to block multiple complaints (for example, to prevent further processing or to mark them as invalid), the system tries to update the status of all selected complaints.
  However, some complaints cannot be blocked due to one or more of the following reasons:
  
  The complaint is already processed or closed and cannot be blocked.
  The complaint is linked to other documents or processes that prevent blocking (e.g., delivery, billing, or quality notifications).
  The complaint status or system configuration restricts blocking (e.g., status profile settings).
  User authorization issues prevent blocking certain complaints.
  Data inconsistencies or missing mandatory data in the complaint records.
  The complaint is already blocked or