How To Fix WS_CWB028 - Complaint &1 not yet closed (&2 &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 028

• Message text: Complaint &1 not yet closed (&2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB028 - Complaint &1 not yet closed (&2 &3) ?

  The SAP error message:
  WS_CWB028 Complaint &1 not yet closed (&2 &3)
  typically occurs in the context of Quality Management (QM) or Customer Service processes, where a complaint or notification is expected to be closed before proceeding with certain subsequent steps.
  
  Meaning / Cause
  
  
  Cause:
  
  The system is indicating that a complaint (or notification) identified by number &1 is still open (not yet closed). The placeholders &2 and &3 usually provide additional context such as the document type or process step that requires the complaint to be closed first.
  
  
  This error often arises when you try to perform an action that requires the complaint to be finalized, for example:
  
  Creating a follow-up document (e.g., delivery, billing, or service order) linked to the complaint.
  Closing or completing a process step that depends on the complaint being resolved.
  Posting goods movements or quality inspections related to the complaint.
  
  
  
  
  Solution
  
  
  Check the complaint status:
  
  Go to the complaint or notification in question (transaction codes like QM02 for change notification or QM03 for display).
  Verify the status of the complaint. It should be set to a status indicating it is closed or completed.
  
  
  
  Close the complaint:
  
  If the complaint is still open, complete all required activities such as:
  
  Recording all necessary inspection results.
  Completing all tasks or activities linked to the complaint.
  Setting the final status to "Completed" or "Closed" as per your organization's process.
  
  
  
  
  
  Verify related documents:
  
  Sometimes, related documents (e.g., quality certificates, inspection lots) must also be completed or closed.
  Ensure all dependent documents are finalized.
  
  
  
  Retry the operation:
  
  After closing the complaint, retry the operation that triggered the error.
  
  
  
  
  Additional Information
  
  
  Message Class: WS_CWB  
  
  
  Module: Quality Management (QM), Customer Service (CS), or Plant Maintenance (PM) depending on your system setup.
  
  
  Common Transactions:
  
  QM01 - Create Notification
  QM02 - Change Notification
  QM03 - Display Notification
  IW52 - Change PM Order (if related to maintenance)
  VA01 - Create Sales Order (if complaint is linked to sales process)
  
  
  
  Customization:
  
  The system may have custom status profiles or user statuses controlling when a complaint is considered closed.
  Check your status profile configuration in transaction BS02 or BS03.
  
  
  
  Notes / SAP OSS:
  
  If the error persists despite the complaint being closed, check for SAP Notes related to message WS_CWB028.
  Sometimes, inconsistencies in status management or incomplete data can cause this error.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  Complaint &1 not yet closed (&2 &3)
  
  
  Cause
  Complaint is still open, but must be closed before proceeding
  
  
  Solution
  Close the complaint/notification properly, then retry the operation
  
  
  Related Transactions
  QM02, QM03, IW52, VA01, etc.
  
  
  Module
  Quality Management (QM), Customer Service (CS), Plant Maintenance (PM)
  
  
  
  
  If you provide the exact complaint number and the context (transaction or process step), I can help you with more specific instructions.