How To Fix WS_CWB028 - Complaint &1 not yet closed (&2 &3)

WS_CWB028 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 028

• Message text: Complaint &1 not yet closed (&2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB028 - Complaint &1 not yet closed (&2 &3) ?

  The SAP error message:
  WS_CWB028 Complaint &1 not yet closed (&2 &3)
  typically occurs in the context of Quality Management (QM) or Customer Service processes, where a complaint or notification is expected to be closed before proceeding with certain subsequent steps.
  
  Meaning / Cause
  
  
  
  Cause:
  The system is indicating that a complaint (or notification) identified by number &1 is still open (not yet closed). The placeholders &2 and &3 usually provide additional context such as the document type or process step that requires the complaint to be closed first.
  
  
  This error often arises when you try to perform an action that requires the complaint to be finalized, for example:
  
  Creating a follow-up document (e.g., delivery, billing, or service order) linked to the complaint.
  Closing or completing a process step that depends on the complaint being resolved.
  Posting goods movements or quality inspections related to the complaint.
  
  
  
  
  Solution
  
  
  Check the complaint status:
  
  Go to the complaint or notification in question (transaction codes like