How To Fix WS_CWB026 - Complaint &1 with reason &2 already exists for document &3, item &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 026

• Message text: Complaint &1 with reason &2 already exists for document &3, item &4

What causes this issue?

For a complaint reason, there may be only one open complaint for a
document or a document item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB026 - Complaint &1 with reason &2 already exists for document &3, item &4 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB026 Complaint &1 with reason &2 already exists for document &3, item &4
  
  Meaning / 
  Cause:
  This error occurs when you try to create or assign a complaint with a specific complaint reason to a document item, but a complaint with the same reason already exists for that document item.
  
  &1 = Complaint number  
  &2 = Complaint reason  
  &3 = Document number (e.g., sales order, delivery, billing document)  
  &4 = Item number of the document
  
  In other words, the system prevents duplicate complaints with the same reason for the same document item to avoid redundancy and confusion in complaint processing.
  
  
  Cause:
  
  A complaint with the same complaint reason has already been created or assigned to the specified document and item.
  The system enforces uniqueness of complaint reason per document item.
  Possibly, the user is trying to create a duplicate complaint or assign the same