How To Fix WS_CWB026 - Complaint &1 with reason &2 already exists for document &3, item &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 026

• Message text: Complaint &1 with reason &2 already exists for document &3, item &4

What causes this issue?

For a complaint reason, there may be only one open complaint for a
document or a document item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB026 - Complaint &1 with reason &2 already exists for document &3, item &4 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB026 Complaint &1 with reason &2 already exists for document &3, item &4
  
  Meaning / Cause:
  This error occurs when you try to create or assign a complaint with a specific complaint reason to a document item, but a complaint with the same reason already exists for that document item.
  
  &1 = Complaint number  
  &2 = Complaint reason  
  &3 = Document number (e.g., sales order, delivery, billing document)  
  &4 = Item number of the document
  
  In other words, the system prevents duplicate complaints with the same reason for the same document item to avoid redundancy and confusion in complaint processing.
  
  Cause:
  
  A complaint with the same complaint reason has already been created or assigned to the specified document and item.
  The system enforces uniqueness of complaint reason per document item.
  Possibly, the user is trying to create a duplicate complaint or assign the same complaint reason again.
  
  
  Solution / How to Resolve:
  
  
  Check Existing Complaints:
  
  Review the existing complaints for the document and item to confirm that a complaint with the same reason already exists.
  Use transaction codes like QM03 (Display complaint) or check complaint data in the relevant module.
  
  
  
  Avoid Duplicate Complaints:
  
  If the complaint already exists, do not create a new one with the same reason.
  Instead, update or process the existing complaint.
  
  
  
  If a New Complaint is Needed:
  
  Use a different complaint reason if applicable.
  Or create the complaint for a different document item if relevant.
  
  
  
  Check Customizing:
  
  In some cases, the complaint reason configuration or validation logic might be too restrictive.
  Review complaint reason settings in SPRO under Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types and Reasons.
  Adjust settings if business process requires multiple complaints with the same reason per item (though this is uncommon).
  
  
  
  Consult with Quality Management or Business Process Owner:
  
  Confirm the business rule that prevents multiple complaints with the same reason.
  If the rule needs to be changed, involve functional consultants or developers.
  
  
  
  
  Related Information:
  
  Module: Quality Management (QM) / Customer Service (CS)
  Transactions: QM01 (Create complaint), QM02 (Change complaint), QM03 (Display complaint)
  SAP Notes: Check SAP OSS notes for any known issues related to complaint creation and duplication.
  Configuration Path:
  
  SPRO ? Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types and Reasons
  
  
  Summary:
  The error WS_CWB026 indicates that a complaint with the same reason already exists for the specified document and item. To resolve, verify existing complaints and avoid creating duplicates. Adjust complaint reasons or business processes if necessary.
  
  If you need help with specific transaction steps or customizing, please provide more details about the document type and complaint scenario.