How To Fix WS_CWB027 - Complaint &1 already has status &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 027

• Message text: Complaint &1 already has status &2 &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB027 - Complaint &1 already has status &2 &3 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB027 Complaint &1 already has status &2 &3
  
  Meaning / Cause:
  This error occurs when you try to change the status of a complaint (or a quality notification) in SAP, but the complaint already has the status you are trying to set or a conflicting status. Essentially, the system is informing you that the complaint is already in the status you want to assign, so the status change operation is redundant or not allowed.
  
  &1 = Complaint number  
  &2 = Status code  
  &3 = Status description or additional status info
  
  This usually happens during status management in Quality Management (QM) module, particularly when processing complaints or notifications.
  
  Common Causes:
  
  Attempting to set a status that is already assigned to the complaint.
  Trying to set a status that is not allowed due to the current status or workflow.
  Status profile or status management configuration prevents the status change.
  User or program logic attempts to update the status redundantly.
  
  
  Solution / How to Fix:
  
  
  Check Current Status:
  
  Verify the current status of the complaint using transaction codes like QM02 (Change Quality Notification) or QM03 (Display Quality Notification). Confirm if the status you want to set is already assigned.
  
  
  Review Status Change Logic:
  
  If you are using a custom program or user-exit to change the status, ensure that the logic checks the current status before attempting to set a new one.
  
  
  Status Profile Configuration:
  
  Review the status profile assigned to the complaint type in transaction BS02 (Change Status Profile). Make sure the status transitions are allowed as per the configuration.
  
  
  Avoid Redundant Status Updates:
  
  Modify the process or program to avoid setting the same status again.
  
  
  Check Authorization:
  
  Sometimes, status changes are restricted by user authorizations. Verify that the user has the necessary permissions.
  
  
  Debug / Analyze:
  
  If the error occurs during a custom development or BAdI implementation, debug the code to see why the status change is attempted redundantly.
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  QM01 - Create Quality Notification  
  QM02 - Change Quality Notification  
  QM03 - Display Quality Notification  
  BS02 - Change Status Profile
  
  
  
  SAP Notes:
  
  Search SAP Support Portal for notes related to WS_CWB027 for any patches or known issues.
  
  
  Status Management in QM:
  
  Status management controls the lifecycle of quality notifications and complaints. Understanding the status profile and allowed status transitions is key to resolving such errors.
  
  
  
  If you provide the exact scenario or transaction where this error occurs, I can help with more specific guidance.