How To Fix WS_CWB029 - No texts provided for complaint reason &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 029

• Message text: No texts provided for complaint reason &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB029 - No texts provided for complaint reason &1 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB029 No texts provided for complaint reason &1
  
  Cause:
  This error occurs in the SAP Quality Management (QM) module, specifically during the processing of complaints or quality notifications. The system expects that for a given complaint reason (denoted by &1, which is a placeholder for the actual complaint reason code), there should be associated descriptive texts entered.
  If no texts (such as long texts or descriptions) are maintained for the complaint reason, the system raises this error to indicate that the complaint reason is incomplete or not properly documented.
  
  When does it occur?
  
  When creating or processing a quality notification or complaint.
  When the complaint reason is selected but no descriptive text is maintained.
  During validation checks in complaint handling or quality notification processing.
  
  
  Solution:
  
  
  Maintain Texts for Complaint Reason:
  
  Go to the transaction or customizing path where complaint reasons are maintained.
  Enter the complaint reason &1 (the specific code shown in the error).
  Maintain the required descriptive texts (short text, long text, or any other required text fields).
  
  
  
  Customizing Path:
  
  Use transaction SPRO ?
  
  Quality Management ?
  
  Quality Notifications ?
  
  Notification Types ?
  
  Define Complaint Reasons
  Select the complaint reason and maintain the texts.
  
  
  
  Check User Exits or Enhancements:
  
  Sometimes, custom validations or user exits might enforce text maintenance.
  Review any custom code that might trigger this error.
  
  
  
  Re-try the transaction:
  
  After maintaining the texts, retry the transaction that caused the error.
  
  
  
  
  Additional Information:
  
  Complaint reasons are used to categorize and analyze complaints effectively.
  Proper documentation (texts) helps in reporting and understanding the nature of complaints.
  This error ensures data completeness and quality in complaint handling.
  If multiple complaint reasons are used, ensure all have texts maintained.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB029 No texts provided for complaint reason &1
  
  
  Cause
  Complaint reason selected without any descriptive texts maintained
  
  
  Solution
  Maintain descriptive texts for the complaint reason in customizing
  
  
  Module
  SAP Quality Management (QM)
  
  
  
  
  If you need the exact customizing transaction or further help with the complaint reason texts, please let me know!