How To Fix WS_CWB031 - Specify complaint reason of (&1) smaller or equal to (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 031

• Message text: Specify complaint reason of (&1) smaller or equal to (&2)

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB031 - Specify complaint reason of (&1) smaller or equal to (&2) ?

  The SAP error message:
  WS_CWB031 Specify complaint reason of (&1) smaller or equal to (&2)
  
  Cause:
  This error occurs in the SAP Customer Service or Quality Management module when entering or processing a complaint or service notification. The message indicates that the "complaint reason" value entered or specified is numerically smaller than or equal to a certain threshold or reference value, which is not allowed according to the system's validation rules.
  In other words, the system expects the complaint reason code to be greater than a certain number (&2), but the entered value (&1) is smaller or equal to that number.
  This usually happens during complaint entry or when validating complaint reasons against allowed ranges or predefined values.
  
  Explanation:
  
  &1 = The complaint reason code entered.
  &2 = The minimum allowed complaint reason code or a reference value.
  
  The system enforces that the complaint reason must be greater than this reference value to ensure valid categorization of complaints.
  
  Solution:
  
  
  Check the complaint reason code entered:
  
  Verify that the complaint reason code you are entering is correct and valid.
  Make sure it is greater than the minimum allowed value (&2).
  
  
  
  Review Customizing settings:
  
  Go to the customizing path for complaint reasons (usually under Quality Management or Customer Service).
  Check the allowed complaint reason codes and their ranges.
  Adjust the complaint reason codes or ranges if necessary to fit your business requirements.
  
  
  
  Data entry correction:
  
  When creating or editing the complaint, enter a complaint reason code that complies with the system's validation rules.
  
  
  
  Check user-exits or validations:
  
  If there are any custom validations or user-exits implemented that check complaint reasons, review their logic to ensure they are not causing this error incorrectly.
  
  
  
  
  Related Information:
  
  
  Transaction codes related to complaints and notifications: IW51, IW52, QM01, QM02.
  
  
  Customizing path for complaint reasons:
  
  SPRO -> Quality Management -> Quality Notifications -> Notification Types -> Define Notification Types
  
  or
  
  SPRO -> Customer Service -> Service Processing -> Service Notifications -> Define Notification Reasons
  
  
  SAP Notes or OSS messages may provide additional insights if this error is caused by a known bug or patch.
  
  
  
  Summary:
  The error WS_CWB031 means the complaint reason code you entered is not valid because it is smaller or equal to a certain threshold. Correct the complaint reason code to a valid value greater than the specified minimum, and verify your customizing settings for complaint reasons.
  
  If you provide the exact values of &1 and &2 or the context in which this error occurs, I can help you with more specific guidance.