How To Fix WS_CWB031 - Specify complaint reason of (&1) smaller or equal to (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 031

• Message text: Specify complaint reason of (&1) smaller or equal to (&2)

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB031 - Specify complaint reason of (&1) smaller or equal to (&2) ?

  The SAP error message:
  WS_CWB031 Specify complaint reason of (&1) smaller or equal to (&2)
  
  
  Cause:
  This error occurs in the SAP Customer Service or Quality Management module when entering or processing a complaint or service notification. The message indicates that the "complaint reason" value entered or specified is numerically smaller than or equal to a certain threshold or reference value, which is not allowed according to the system's validation rules.
  In other words, the system expects the complaint reason code to be greater than a certain number (&2), but the entered value (&1) is smaller or equal to that number.
  This usually happens during complaint entry or when validating complaint reasons against allowed ranges or predefined values.
  
  Explanation:
  
  &1 = The complaint reason code entered.
  &2 = The minimum allowed complaint reason code or a reference value.
  
  The system enforces that the complaint reason must be greater than this reference value to ensure valid categorization of complaints.
  
  
  Solution:
  
  
  Check the