How To Fix WS_CWB024 - Field &1 &2 is not provided for complaint reason &3

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 024

• Message text: Field &1 &2 is not provided for complaint reason &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB024 - Field &1 &2 is not provided for complaint reason &3 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB024 Field &1 &2 is not provided for complaint reason &3
  
  Meaning / Cause:
  This error occurs in the SAP Quality Management (QM) module, specifically in the context of handling complaints (e.g., in transaction QM02 or QM03). The message indicates that a mandatory field (identified by &1 and &2) has not been filled in for a particular complaint reason (&3).
  
  &1 = Field name or field description
  &2 = Field technical name or additional field info
  &3 = Complaint reason code
  
  In SAP QM, complaint reasons can be configured to require certain fields to be filled when a complaint is created or processed. This is part of the complaint reason configuration where you define mandatory fields for specific complaint reasons.
  If a user tries to save or proceed without entering data in these mandatory fields, the system throws this error.
  
  Cause Summary:
  
  The complaint reason configuration requires certain fields to be filled.
  The user did not provide data in one or more of these mandatory fields.
  The system enforces data completeness based on complaint reason settings.
  
  
  How to Find the Relevant Configuration:
  
  
  Complaint Reason Configuration:
  
  Transaction: SPRO ? SAP Reference IMG ? Quality Management ? Quality Notifications ? Notification Creation ? Define Complaint Reasons
  Here, complaint reasons are maintained, and mandatory fields can be assigned.
  
  
  
  Field Selection for Complaint Reasons:
  
  In the complaint reason setup, you can specify which fields are mandatory.
  This is often done via field selection groups or by assigning field selection variants.
  
  
  
  
  Solution / How to Fix:
  
  
  User Side:
  
  When creating or processing a complaint, ensure that all mandatory fields for the selected complaint reason are filled.
  Check the error message to identify which field(s) are missing.
  Enter the required data and save again.
  
  
  
  Configuration Side (if needed):
  
  If the mandatory field requirement is too strict or incorrect, adjust the complaint reason configuration.
  Remove or modify the mandatory field assignment for the complaint reason.
  This requires authorization and should be done carefully to maintain data integrity.
  
  
  
  
  Additional Notes:
  
  This error helps ensure data quality and completeness in complaint processing.
  The fields marked mandatory depend on business requirements and can vary by complaint reason.
  Sometimes, the field might be hidden or not visible due to screen layout or user authorizations; ensure the user interface shows the mandatory fields.
  If the field is not visible, check screen layout or field selection groups.
  
  
  Summary Table:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB024 Field &1 &2 is not provided for complaint reason &3
  
  
  Module
  SAP Quality Management (QM)
  
  
  Cause
  Mandatory field(s) missing for complaint reason
  
  
  Solution
  Enter required field data or adjust complaint reason configuration
  
  
  Configuration Path
  SPRO ? Quality Management ? Quality Notifications ? Define Complaint Reasons
  
  
  
  
  If you provide the actual values for &1, &2, and &3 from your error message, I can help you identify the exact field and complaint reason involved.