How To Fix WS_CWB023 - Field &1 is a required entry for complaint reason &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 023

• Message text: Field &1 is a required entry for complaint reason &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB023 - Field &1 is a required entry for complaint reason &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB023 Field &1 is a required entry for complaint reason &2
  
  Cause:
  This error occurs because a mandatory field (represented by &1) has not been filled in during the processing of a complaint with a specific complaint reason (represented by &2). In SAP Quality Management (QM) or Customer Service (CS) modules, certain fields are configured as required depending on the complaint reason selected. If these mandatory fields are left empty, the system triggers this error to ensure data completeness and consistency.
  
  Explanation:
  
  &1 = The technical or descriptive name of the field that must be entered.
  &2 = The complaint reason code or description for which this field is mandatory.
  
  SAP enforces this to ensure that all necessary information related to a complaint is captured for proper processing, analysis, and reporting.
  
  Solution:
  
  
  Identify the missing field:
  
  Check the error message to find out which field is missing (the value of &1).
  
  
  Enter the required data:
  
  Go back to the complaint processing screen and fill in the required field.
  
  
  Check configuration for mandatory fields:
  
  If you are an SAP consultant or administrator, verify the configuration of mandatory fields for complaint reasons:
  
  Transaction: SPRO ?
  
  Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types
  
  or
  
  Customer Service ? Service Processing ? Complaints ? Define Complaint Reasons
  Check the settings for the complaint reason &2 to see which fields are set as mandatory.
  Adjust the mandatory field settings if necessary (only if business process allows).
  
  
  
  User training:
  
  Ensure that users are aware of the mandatory fields for each complaint reason to avoid this error in the future.
  
  
  
  Related Information:
  
  This error is common in Quality Notifications (QM module) or Customer Complaints (CS module).
  Mandatory fields are controlled via field selection groups and field selection keys in SAP.
  The error helps maintain data integrity and ensures that all required information is captured for complaint processing.
  If the complaint reason &2 is newly created or customized, verify that the field selection settings are correctly maintained.
  You can use transaction OQCN (Field selection for QM notifications) or related IMG paths to check field selection.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB023 Field &1 is a required entry for complaint reason &2
  
  
  Cause
  Mandatory field not filled for the selected complaint reason
  
  
  Solution
  Enter the required field; check and adjust field selection configuration if needed
  
  
  Module
  SAP QM (Quality Management), CS (Customer Service)
  
  
  Transaction
  SPRO (for configuration), OQCN (field selection)
  
  
  
  
  If you provide the actual field name and complaint reason, I can help you with more specific guidance.