How To Fix WS_CWB023 - Field &1 is a required entry for complaint reason &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 023

• Message text: Field &1 is a required entry for complaint reason &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB023 - Field &1 is a required entry for complaint reason &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB023 Field &1 is a required entry for complaint reason &2
  
  
  Cause:
  This error occurs because a mandatory field (represented by &1) has not been filled in during the processing of a complaint with a specific complaint reason (represented by &2). In SAP Quality Management (QM) or Customer Service (CS) modules, certain fields are configured as required depending on the complaint reason selected. If these mandatory fields are left empty, the system triggers this error to ensure data completeness and consistency.
  
  Explanation:
  
  &1 = The technical or descriptive name of the field that must be entered.
  &2 = The complaint reason code or description for which this field is mandatory.
  
  SAP enforces this to ensure that all necessary information related to a complaint is captured for proper processing, analysis, and reporting.
  
  
  Solution:
  
  
  Identify the missing field:
  Check the error message to find out which field is missing (the