How To Fix WS_CWB021 - No complaint field was transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 021

• Message text: No complaint field was transferred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB021 - No complaint field was transferred ?

  The SAP error message WS_CWB021: No complaint field was transferred typically occurs in the context of SAP Customer Service (CS) or Quality Management (QM) modules, especially when handling complaints or service notifications.
  
  Cause
  
  The error WS_CWB021 indicates that during the processing or transfer of complaint data (for example, when creating or updating a complaint or service notification), no complaint field was transferred from the source to the target system or process.
  This usually means that the system expected at least one complaint-related field to be filled or transferred, but none were found.
  Possible reasons include:
  
  Missing or incomplete data entry in the complaint fields.
  Incorrect or incomplete configuration of the complaint handling process.
  Interface or data transfer issues where complaint data is not mapped or passed correctly.
  Custom enhancements or user exits that fail to populate complaint fields.
  
  
  
  
  Solution
  
  
  Check Data Entry:
  
  Verify that the complaint fields in the source document (e.g., service notification, complaint record) are properly filled.
  Ensure that mandatory complaint fields are not left blank.
  
  
  
  Review Configuration:
  
  Check the configuration of complaint handling in the relevant SAP module (CS or QM).
  Ensure that the complaint fields are correctly defined and mapped in the system.
  Verify the settings in transaction codes related to complaint processing (e.g., QM01, IW51).
  
  
  
  Interface and Data Transfer:
  
  If the complaint data is transferred between systems (e.g., from CRM to ERP), check the interface mapping and data transfer logs.
  Ensure that the complaint fields are included in the data transfer structure.
  
  
  
  Debugging and Logs:
  
  Use transaction SLG1 to check application logs for more detailed error information.
  Debug the relevant user exits or BAdIs if custom code is involved in complaint data processing.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WS_CWB021 for any known issues or patches.
  If the problem persists, consider raising a support ticket with SAP, providing detailed logs and screenshots.
  
  
  
  
  Related Information
  
  Modules: SAP Customer Service (CS), Quality Management (QM)
  Transactions: QM01 (Create Complaint), IW51 (Create Service Notification)
  Common SAP Notes: Check SAP Support Portal for notes related to complaint processing errors.
  Interface Scenarios: CRM to ERP complaint data transfer, EDI or ALE scenarios involving complaint data.
  
  
  If you provide more context (e.g., transaction used, process step, system landscape), I can help with more specific troubleshooting steps.