How To Fix WS_CWB020 - No change documents are provided for complaint reason &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 020

• Message text: No change documents are provided for complaint reason &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB020 - No change documents are provided for complaint reason &1 ?

  SAP Error Message:
  
  WS_CWB020 No change documents are provided for complaint reason &1
  
  Cause:
  This error occurs when you try to display or process change documents for a complaint reason in SAP, but no change documents exist or have been recorded for that particular complaint reason. Essentially, the system is indicating that there are no logged changes (change documents) available for the complaint reason you are querying or working with.
  Change documents in SAP track changes made to master data or customizing settings. For complaint reasons (often part of Quality Management or Customer Service modules), change documents are only created if the system is configured to log changes for that object.
  
  Detailed Explanation:
  
  Complaint Reason: This is typically a classification or code used in complaints management (QM module or CS module) to categorize the reason for a complaint.
  Change Documents: These are logs that record changes made to certain objects or data in SAP. They help in auditing and tracking modifications.
  The message means that when you requested to see the change history for a specific complaint reason, the system found none.
  
  
  Common Scenarios Leading to This Error:
  
  No changes have been made to the complaint reason since its creation.
  Change document logging is not activated for complaint reasons in the system.
  You are querying a wrong or non-existent complaint reason.
  The complaint reason was created or maintained outside the system or via a method that does not generate change documents.
  
  
  Solution / How to Resolve:
  
  
  Verify the Complaint Reason  
  
  Check if the complaint reason code you are querying actually exists and is correct.
  Use transaction codes like QS02 (Change Complaint Reason) or QS03 (Display Complaint Reason) to verify.
  
  
  
  Check if Changes Were Made  
  
  If the complaint reason was never changed after creation, no change documents will exist.
  Try making a change to the complaint reason and save it, then check again.
  
  
  
  Activate Change Document Logging  
  
  Change document logging must be activated for the complaint reason object.
  This is controlled via the change document object in the system.
  For complaint reasons, the relevant change document object is usually QM_CRM or similar.
  To check or activate:
  
  Use transaction SCDO (Change Document Objects).
  Look for the object related to complaint reasons.
  Ensure that change document logging is active.
  
  
  If not active, you may need to activate it or consult your SAP Basis/ABAP team to implement the necessary change document object.
  
  
  
  Check Authorization and System Logs  
  
  Ensure you have the necessary authorizations to view change documents.
  Check system logs or ST22 dumps if the error is accompanied by other system issues.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QS01 - Create Complaint Reason
  QS02 - Change Complaint Reason
  QS03 - Display Complaint Reason
  SCDO - Change Document Objects
  SCU3 - Display Change Documents
  
  
  
  SAP Notes / Documentation:
  
  Search SAP Support Portal for notes related to WS_CWB020.
  Review SAP QM module documentation on complaint management and change document logging.
  
  
  
  Change Document Objects:
  
  Change documents are linked to specific objects.
  For complaint reasons, the object might be QM_CRM or similar.
  If no change document object exists, no change documents will be created.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  No change documents exist for the complaint reason; either no changes made or logging off
  
  
  Solution
  Verify complaint reason, make changes, activate change document logging if needed
  
  
  Check
  Transaction SCDO for change document objects, QS03 to display complaint reason
  
  
  Related T-codes
  QS01, QS02, QS03, SCDO, SCU3
  
  
  
  
  If after these checks the problem persists, consider raising a support ticket with SAP, providing details of the complaint reason and system configuration.