How To Fix WS_CWB020 - No change documents are provided for complaint reason &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 020

• Message text: No change documents are provided for complaint reason &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message WS_CWB020 - No change documents are provided for complaint reason &1 ?

  SAP Error Message:
  WS_CWB020 No change documents are provided for complaint reason &1
  
  
  Cause:
  This error occurs when you try to display or process change documents for a complaint reason in SAP, but no change documents exist or have been recorded for that particular complaint reason. Essentially, the system is indicating that there are no logged changes (change documents) available for the complaint reason you are querying or working with.
  Change documents in SAP track changes made to master data or customizing settings. For complaint reasons (often part of Quality Management or Customer Service modules), change documents are only created if the system is configured to log changes for that object.
  
  Detailed Explanation:
  
  Complaint Reason: This is typically a classification or code used in complaints management (QM module or CS module) to categorize the reason for a complaint.
  Change Documents: These are logs that record changes made to certain objects or data in SAP. They help in