How To Fix WS_CWB018 - Complaint &1 was closed (status &2 &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 018

• Message text: Complaint &1 was closed (status &2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB018 - Complaint &1 was closed (status &2 &3) ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB018 Complaint &1 was closed (status &2 &3)
  
  Meaning / Cause:
  This message indicates that the complaint (or notification) identified by &1 has already been closed. The placeholders &2 and &3 represent the status and status description of the complaint, respectively.
  In other words, the system is informing you that the complaint you are trying to process or change is no longer open because it has been set to a closed status.
  
  Typical Causes:
  
  The complaint has been processed and finalized, so no further changes are allowed.
  The complaint was closed manually or automatically by a workflow or system process.
  You are trying to perform an action (like posting a confirmation, creating a follow-up document, or changing the complaint) that is not allowed on closed complaints.
  Status management in SAP PM/CS (Plant Maintenance / Customer Service) or QM (Quality Management) modules enforces that closed complaints cannot be modified.
  
  
  Solution / How to Resolve:
  
  
  Check the status of the complaint:
  
  Use transaction codes like IW52 (Change Notification) or QM02 (Change Quality Notification) to display the complaint.
  Verify the current status and status profile.
  
  
  
  If the complaint should not be closed:
  
  Investigate why it was closed.
  If appropriate, reopen the complaint by changing its status back to an open or in-process status.
  This may require authorization and depends on your organization's process and status profile configuration.
  
  
  
  If the complaint is correctly closed:
  
  You cannot make changes to it.
  Create a new complaint or follow-up document if further processing is needed.
  
  
  
  Check status profile and status management:
  
  Status profiles control which statuses are allowed and what actions are possible.
  Consult with your SAP PM/CS or QM consultant to understand the status profile settings.
  
  
  
  Review user authorizations:
  
  Sometimes, users without proper authorization may get this message if they try to change closed complaints.
  
  
  
  
  Related Information:
  
  Modules involved: SAP Customer Service (CS), Plant Maintenance (PM), Quality Management (QM)
  Transactions: IW51/IW52/IW53 (Notifications), QM01/QM02/QM03 (Quality Notifications)
  Status Management: Closed status usually means no further processing is allowed.
  SAP Notes: Check SAP Notes related to complaint or notification status issues if you suspect a system bug.
  Customization: Status profiles and allowed status changes are configured in SPRO under:
  
  Customer Service ? Notifications ? Notification Types ? Define Status Profiles
  Quality Management ? Quality Notifications ? Define Status Profiles
  
  
  
  
  Summary:
  
  Cause: Complaint is already closed (status &2 &3).
  Effect: No further changes or processing allowed.
  Solution: Verify status, reopen if necessary and allowed, or create a new complaint.
  
  
  If you provide the exact complaint number and status codes, I can help you interpret the placeholders &1, &2, &3 more precisely.