How To Fix WS_CWB016 - Complaint &1 was created (status &2 &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 016

• Message text: Complaint &1 was created (status &2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB016 - Complaint &1 was created (status &2 &3) ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Message:
  WS_CWB016 Complaint &1 was created (status &2 &3)
  
  1. Cause:
  This message is an informational or confirmation message rather than an error. It indicates that a complaint document has been successfully created in the SAP system. The placeholders &1, &2, and &3 are dynamically replaced by:
  
  &1: Complaint number (the unique identifier of the complaint created)
  &2: Status code of the complaint (e.g., "01" for created, "02" for in process, etc.)
  &3: Status description (e.g., "Created", "In Process", "Completed")
  
  This message typically appears when a user creates a complaint in the Quality Management (QM) module, specifically in the Complaint Management component.
  
  2. Solution:
  Since this is a confirmation message, no error correction is needed. However, if you want to:
  
  
  Verify the complaint:
  
  You can check the complaint document using transaction QM02 (Change Complaint) or QM03 (Display Complaint) by entering the complaint number shown in the message.
  
  
  Check complaint status:
  
  The status codes and descriptions can be reviewed in the complaint header or status overview.
  
  
  Further processing:
  
  Depending on your business process, you may proceed with further complaint processing steps such as analysis, cause determination, or corrective actions.
  
  
  
  3. Related Information:
  
  
  Module: Quality Management (QM)  
  
  
  Transaction codes:  
  
  QM01 – Create Complaint  
  QM02 – Change Complaint  
  QM03 – Display Complaint  
  
  
  
  Status Management:
  
  Complaint statuses are managed via status profiles and can be customized in SPRO under:
  
  Quality Management -> Quality Notifications -> Notification Types -> Define Status Profiles
  
  
  Message Class: WS_CWB
  
  This message class is related to complaint and notification processing in QM.
  
  
  Typical Scenario:
  
  When a user creates a complaint (e.g., customer complaint, internal complaint), the system confirms creation with this message.
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Message
  WS_CWB016 Complaint &1 was created (status &2 &3)
  
  
  Type
  Informational / Confirmation
  
  
  Cause
  Complaint document successfully created
  
  
  Action
  No error; verify complaint if needed
  
  
  Module
  Quality Management (QM)
  
  
  Transactions
  QM01, QM02, QM03
  
  
  
  
  If you are seeing this message and expected an error, please check the preceding messages or logs for any actual errors. This message itself confirms successful complaint creation.
  
  If you need help with complaint processing or status customization, feel free to ask!