How To Fix WS_CWB017 - Complaint &1 was changed (status &2 &3)

WS_CWB017 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 017

• Message text: Complaint &1 was changed (status &2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB017 - Complaint &1 was changed (status &2 &3) ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB017 Complaint &1 was changed (status &2 &3)
  
  Meaning / 
  Cause:
  This message indicates that a complaint document (usually in the Quality Management module, QM) you are trying to process or work with has been changed by another user or process since you last accessed it. The placeholders:
  
  &1 = Complaint number  
  &2 = Old status  
  &3 = New status  
  
  This means the complaint's status has changed from &2 to &3 in the meantime, which can cause inconsistencies or conflicts in your current transaction.
  
  Typical Scenario:
  
  You open a complaint for processing.
  Before you save or continue, another user or background job changes the complaint status.
  When you try to save or continue, the system detects the status change and issues this message to prevent overwriting or inconsistent data.
  
  
  Cause Details:
  
  Concurrency issue: Multiple users or processes are trying to update the same complaint simultaneously.
  Status