How To Fix WS_CWB014 - Still open complaints for document &1. Archiving not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 014

• Message text: Still open complaints for document &1. Archiving not possible

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB014 - Still open complaints for document &1. Archiving not possible ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB014 - Still open complaints for document &1. Archiving not possible
  
  Cause:
  This error occurs during the archiving process of a document (such as a sales order, delivery, or billing document) when there are still open or unresolved complaints (quality notifications, customer complaints, or service requests) linked to that document. SAP prevents archiving because the document is still involved in active complaint processing, and archiving it could lead to data inconsistencies or loss of important complaint-related information.
  
  Explanation:
  
  The document you are trying to archive has one or more complaints associated with it.
  These complaints are still open (not completed, closed, or deleted).
  SAP's archiving logic checks for open complaints and blocks archiving to ensure data integrity and traceability.
  
  
  Solution:
  
  
  Check for Open Complaints:
  
  Identify all complaints linked to the document.
  You can use transaction codes like:
  
  QM03 (Display Quality Notification)
  QM02 (Change Quality Notification)
  Or use reports/queries to find complaints linked to the document number.
  
  
  
  
  
  Close or Complete Complaints:
  
  Review the complaints and ensure they are processed completely.
  Change the status of the complaints to "Completed" or "Closed" as per your business process.
  If complaints are no longer relevant, consider deleting or archiving them separately if allowed.
  
  
  
  Re-run Archiving:
  
  After all complaints are closed, retry the archiving process.
  The system should now allow archiving of the document.
  
  
  
  Check Archiving Object Documentation:
  
  Review the documentation for the specific archiving object you are using (e.g., SD_VBAK for sales documents).
  It may provide additional details on prerequisites and related objects that must be cleared before archiving.
  
  
  
  
  Related Information:
  
  Archiving Object: The error is related to archiving objects that include complaint data, such as sales documents or service documents.
  Complaint Management: Complaints are typically managed in SAP Quality Management (QM) or Customer Service (CS) modules.
  Data Consistency: SAP enforces this check to maintain data consistency and ensure that complaint processing is not disrupted by premature archiving.
  SAP Notes: Check SAP Notes for any updates or patches related to archiving and complaint handling.
  Transaction Codes:
  
  SARA: Archive Administration (to manage archiving sessions)
  QM03: Display Quality Notification
  QM02: Change Quality Notification
  
  
  
  
  Summary:
  
  Cause: Open complaints linked to the document prevent archiving.
  Solution: Close or complete all complaints related to the document before archiving.
  Additional: Always verify complaint status and archiving object documentation to ensure compliance with archiving prerequisites.
  
  
  If you need help identifying the complaints or further assistance with archiving, please provide the document number and archiving object name.