How To Fix WS_CWB014 - Still open complaints for document &1. Archiving not possible

WS_CWB014 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 014

• Message text: Still open complaints for document &1. Archiving not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB014 - Still open complaints for document &1. Archiving not possible ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB014 - Still open complaints for document &1. Archiving not possible
  
  
  Cause:
  This error occurs during the archiving process of a document (such as a sales order, delivery, or billing document) when there are still open or unresolved complaints (quality notifications, customer complaints, or service requests) linked to that document. SAP prevents archiving because the document is still involved in active complaint processing, and archiving it could lead to data inconsistencies or loss of important complaint-related information.
  
  Explanation:
  
  The document you are trying to archive has one or more complaints associated with it.
  These complaints are still open (not completed, closed, or deleted).
  SAP's archiving logic checks for open complaints and blocks archiving to ensure data integrity and traceability.
  
  
  
  Solution:
  
  
  Check for Open Complaints:
  
  Identify all complaints linked to the document.
  You can use transaction codes like:
  QM03 (Display Quality Notification)
  QM02 (Change Quality Notification)
  Or use reports/queries to find complaints linked