How To Fix WS_CWB013 - Complaint &1 can no longer be changed (only possible to display)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 013

• Message text: Complaint &1 can no longer be changed (only possible to display)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB013 - Complaint &1 can no longer be changed (only possible to display) ?

  Certainly! Here's detailed information about the SAP error message:
  
  SAP Error Message:
  WS_CWB013: Complaint &1 can no longer be changed (only possible to display)
  
  Meaning / Cause:
  This message occurs when you try to change a complaint document in SAP that is no longer allowed to be edited. The complaint has reached a status or processing stage where modifications are restricted, and only display (view) mode is permitted.
  Typical reasons include:  
  
  The complaint has been closed or technically completed.  
  The complaint has been settled or archived.  
  The complaint is in a status that locks it from further changes to ensure data integrity and audit compliance.  
  The complaint document is linked to subsequent processes (e.g., quality notifications, service orders, or billing documents) that prevent changes.
  
  
  Where it occurs:
  
  In SAP Quality Management (QM) module, specifically in complaint management transactions (e.g., transaction codes like QM02 for changing complaints).  
  When attempting to edit a complaint that is already finalized or locked.
  
  
  Solution / How to resolve:
  
  
  Check the status of the complaint:
  
  Use transaction QM03 (Display Complaint) or QM02 (Change Complaint) to view the complaint status.  
  
  If the complaint is closed or completed, it cannot be changed.
  
  
  
  Review complaint processing status:  
  
  Check if the complaint has been processed completely or linked to other documents (e.g., service orders, billing).  
  If linked, changes might be restricted to maintain consistency.
  
  
  
  If changes are necessary:  
  
  Reopen the complaint: If your business process allows, you may need to reopen the complaint by changing its status back to an editable one. This usually requires authorization and might be done via specific transactions or by a user with appropriate permissions.  
  Create a new complaint: If reopening is not possible or not allowed, create a new complaint document to capture additional changes or corrections.
  
  
  
  Check authorizations:  
  
  Ensure you have the necessary authorizations to change complaints. Sometimes the message appears due to insufficient permissions.
  
  
  
  Consult your SAP QM or Basis team:  
  
  If the complaint should be editable but is locked due to system settings or customizations, your SAP support team can check configuration or user roles.
  
  
  
  
  Additional Information:
  
  The message text uses a placeholder &1 which will be replaced by the complaint number when the message is displayed.  
  This is a standard SAP message in the QM module related to complaint processing.  
  Complaint statuses and their impact on editing are controlled via customizing in QM under complaint management settings.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB013: Complaint &1 can no longer be changed (only possible to display)
  
  
  Cause
  Complaint is closed, completed, or locked; editing is no longer allowed
  
  
  Solution
  Check status, reopen complaint if possible, or create a new complaint; verify authorizations
  
  
  Module
  SAP Quality Management (QM) - Complaint Management
  
  
  
  
  If you need help with specific transaction codes or steps to reopen a complaint, please let me know!