How To Fix WS_CWB013 - Complaint &1 can no longer be changed (only possible to display)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 013

• Message text: Complaint &1 can no longer be changed (only possible to display)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB013 - Complaint &1 can no longer be changed (only possible to display) ?

  Certainly! Here's detailed information about the SAP error message:
  
  SAP Error Message:
  WS_CWB013: Complaint &1 can no longer be changed (only possible to display)
  
  Meaning / 
  Cause:
  This message occurs when you try to change a complaint document in SAP that is no longer allowed to be edited. The complaint has reached a status or processing stage where modifications are restricted, and only display (view) mode is permitted.
  Typical reasons include:  
  
  The complaint has been closed or technically completed.  
  The complaint has been settled or archived.  
  The complaint is in a status that locks it from further changes to ensure data integrity and audit compliance.  
  The complaint document is linked to subsequent processes (e.g., quality notifications, service orders, or billing documents) that prevent changes.
  
  
  Where it occurs:
  
  In SAP Quality Management (QM) module, specifically in complaint management transactions (e.g., transaction codes like QM02 for changing complaints).  
  When attempting to edit a complaint