How To Fix WS_CWB012 - Complaint &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 012

• Message text: Complaint &1 does not exist

INCLUDE NA_DOCUMENT_NOT_FOUND OBJECT DOKU ID TX

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

If the settlement management document to which the complaint refers has
been archived and deleted, the complaint will also have been deleted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB012 - Complaint &1 does not exist ?

  The SAP error message:
  WS_CWB012 Complaint &1 does not exist
  typically occurs in the context of SAP Customer Service or Quality Management modules, where a "Complaint" (also known as a notification or service request) is being referenced but cannot be found in the system.
  
  Cause
  
  The complaint number (notification number) you are trying to access or process does not exist in the system.
  It may have been deleted, never created, or the number entered is incorrect.
  There could be a mismatch in the number range or the complaint belongs to a different plant or organizational unit.
  Sometimes, the complaint number is passed incorrectly from an external system or interface.
  
  
  Solution
  
  
  Verify the Complaint Number:
  
  Double-check the complaint number you entered for typos or errors.
  Ensure you are using the correct number range and format.
  
  
  
  Check Existence in SAP:
  
  Use transaction IW53 (Display Notification) or IW52 (Change Notification) to search for the complaint number.
  If the complaint does not exist, it needs to be created first.
  
  
  
  Check Organizational Data:
  
  Verify that the complaint belongs to the correct plant, sales organization, or other relevant organizational units.
  Sometimes complaints are client-specific or plant-specific.
  
  
  
  Check Interfaces or Data Transfer:
  
  If the complaint number is coming from an external system, verify the integration or data transfer process.
  Ensure the complaint was successfully created in SAP before referencing it.
  
  
  
  Authorization Check:
  
  Ensure the user has the necessary authorization to view or process the complaint.
  
  
  
  Consult Logs and Traces:
  
  Check application logs (transaction SLG1) or system logs for more detailed error information.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  IW51 – Create Notification
  IW52 – Change Notification
  IW53 – Display Notification
  SLG1 – Application Log
  
  
  
  Modules:
  
  SAP Customer Service (CS)
  SAP Plant Maintenance (PM)
  SAP Quality Management (QM)
  
  
  
  Notes and Documentation:
  
  Check SAP OSS Notes for any known issues related to complaint numbers and this error.
  Review the configuration of notification number ranges (transaction SNRO).
  
  
  
  
  If after these checks the complaint still cannot be found, it may be necessary to involve your SAP Basis or support team to check for database inconsistencies or perform a deeper investigation.