How To Fix WS_CWB010 - Complaint &1 is currently being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 010

• Message text: Complaint &1 is currently being processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB010 - Complaint &1 is currently being processed ?

  Certainly! Here's detailed information about the SAP error message:
  
  SAP Error Message:
  WS_CWB010: Complaint &1 is currently being processed
  
  Cause:
  This error occurs when a complaint (or claim) document in SAP is currently being processed by another user or process. The system locks the complaint to prevent simultaneous changes or updates, ensuring data consistency and avoiding conflicts.
  In other words, the complaint number (represented by &1) is locked because another user or background job is working on it, and therefore, you cannot process or change it at the same time.
  
  Explanation:
  
  SAP uses lock objects to prevent multiple users from editing the same data simultaneously.
  When a complaint is being processed (e.g., edited, updated, or workflow is running), the system places a lock on it.
  If you try to access or modify the complaint while it is locked, you receive this message.
  
  
  Solution:
  
  
  Wait and Retry:
  
  The simplest solution is to wait until the other user or process finishes processing the complaint and releases the lock. Then try again.
  
  
  Check Who is Processing the Complaint:  
  
  Use transaction SM12 (Lock Entries) to check if the complaint is locked.
  Enter the complaint number or relevant lock object to find the lock owner.
  Contact the user who holds the lock to finish their work or release the lock.
  
  
  
  Manually Remove the Lock (with Caution):  
  
  If you are sure the lock is obsolete (e.g., the user has left or the process crashed), you can delete the lock entry in SM12.
  Warning: Deleting locks manually can cause data inconsistencies. Only do this if you are certain no process is actively working on the complaint.
  
  
  
  Check Background Jobs or Workflows:  
  
  Sometimes background jobs or workflows process complaints.
  Check if any jobs are running that might be locking the complaint.
  Wait for the job to complete or investigate if it is stuck.
  
  
  
  Review Custom Code or Enhancements:  
  
  If this error occurs frequently or unexpectedly, check if any custom code or user exits are locking complaints unnecessarily or not releasing locks properly.
  
  
  
  
  Related Information:
  
  Lock Object: The complaint processing likely uses a lock object such as EINKBELEG or a custom lock object related to complaints.
  Transaction Codes:  
  
  SM12 – Display and delete lock entries  
  IW52 / QM02 – Change complaint (depending on module)  
  SM37 – Check background jobs  
  
  
  Modules: This message is common in QM (Quality Management) or CS (Customer Service) modules where complaints are processed.
  SAP Notes: Check SAP OSS notes for any known issues related to complaint locking in your SAP version.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Complaint is locked because it is being processed by another user/process.
  
  
  Effect
  You cannot edit or process the complaint until the lock is released.
  
  
  Solution
  Wait for lock release, check SM12 for lock owner, contact user, or carefully remove lock if necessary.
  
  
  Related Transactions
  SM12, IW52, QM02, SM37
  
  
  Precautions
  Avoid deleting locks unless sure no process is active.
  
  
  
  
  If you need help with specific steps or further troubleshooting, please provide details about the module and transaction you are using.