How To Fix WS_CWB008 - No texts planned for complaint reason &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 008

• Message text: No texts planned for complaint reason &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB008 - No texts planned for complaint reason &1 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB008 No texts planned for complaint reason &1
  
  Cause:
  This error occurs when you try to process a complaint in SAP (typically in the Quality Management module) and the system cannot find any text records (text types or text objects) assigned or planned for the specific complaint reason code you are using.
  In other words, the complaint reason you have selected or entered does not have any associated texts defined in the system. These texts are usually used to provide standard descriptions, instructions, or notes related to the complaint reason.
  
  Explanation:
  
  Complaint reasons in SAP QM are often linked to predefined texts that help users understand or document the complaint.
  If no texts are maintained or assigned for a particular complaint reason, the system throws this error to indicate that it cannot proceed without the necessary text information.
  
  
  Solution:
  
  
  Check Complaint Reason Configuration:
  
  Go to the transaction or IMG path where complaint reasons are maintained.
  Verify the complaint reason code &1 (the actual code will be shown in the error message).
  
  
  
  Maintain Texts for Complaint Reason:
  
  Assign or create the required texts for the complaint reason.
  This can be done via customizing or directly in the complaint reason master data.
  Typically, texts are maintained in the following IMG path:
  SPRO -> Quality Management -> Quality Notifications -> Notification Categories and Items -> Define Complaint Reasons
  
  Or via transaction codes related to QM notification or complaint reason maintenance.
  
  
  
  Check Text Types and Text Objects:
  
  Ensure that the text types and text objects related to complaint reasons are properly configured.
  Sometimes, the text determination procedure might be missing or incomplete.
  
  
  
  User Exit or Customizing:
  
  If your system uses custom logic or user exits to determine texts for complaint reasons, verify that these are working correctly.
  
  
  
  
  Additional Information:
  
  This error is common in Quality Management (QM) when handling complaints or notifications.
  Proper maintenance of complaint reasons and their associated texts is crucial for smooth complaint processing.
  If you are unsure about the texts to be maintained, consult your QM process owner or SAP functional consultant.
  Sometimes, this error can also appear if the complaint reason code is incorrect or not active.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB008 No texts planned for complaint reason &1
  
  
  Cause
  No texts assigned or maintained for the complaint reason code used.
  
  
  Solution
  Maintain or assign texts for the complaint reason in customizing.
  
  
  Module
  SAP Quality Management (QM) - Complaints/Notifications
  
  
  
  
  If you need the exact IMG path or transaction codes for your SAP version, please let me know!