How To Fix WS_CWB009 - No complaints fields exist for complaint &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 009

• Message text: No complaints fields exist for complaint &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB009 - No complaints fields exist for complaint &1 ?

  The SAP error message:
  WS_CWB009 No complaints fields exist for complaint &1
  typically occurs in the context of Quality Management (QM) or Customer Service processes where complaints are managed in SAP.
  
  Cause
  This error means that the system cannot find any complaint fields (characteristics or data fields) assigned or maintained for the specified complaint type or complaint number (&1). In other words, the complaint document or complaint type you are trying to process does not have any complaint fields defined or linked to it.
  Common reasons include:
  
  The complaint type used does not have any complaint fields configured.
  The complaint document is incomplete or missing the assignment of complaint fields.
  The configuration for complaint management (QM module) is incomplete or incorrect.
  The complaint fields (characteristics) have not been assigned to the complaint type or the relevant catalog.
  
  
  Solution
  To resolve this error, you need to ensure that complaint fields are properly defined and assigned to the complaint type or complaint document you are working with.
  Steps to fix:
  
  
  Check Complaint Type Configuration:
  
  Go to transaction SPRO ? SAP Reference IMG ? Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types.
  Verify that the complaint type you are using has complaint fields assigned.
  
  
  
  Assign Complaint Fields:
  
  Complaint fields are usually characteristics from a catalog assigned to the complaint type.
  Use transaction QM02 (Change Quality Notification) or QM01 (Create Quality Notification) to check if complaint fields are visible.
  If not, assign the relevant catalog and characteristics to the complaint type in the configuration.
  
  
  
  Maintain Catalog and Characteristics:
  
  Use transaction QS41 (Catalogs) and QS42 (Characteristics) to maintain the complaint fields.
  Ensure that the catalog assigned to the complaint type contains the necessary characteristics.
  
  
  
  Check the Complaint Document:
  
  Verify that the complaint document number (&1) is correct and that it is linked to the complaint fields.
  If the complaint document is incomplete, recreate or complete it with the necessary data.
  
  
  
  Recreate or Update Complaint Fields:
  
  If complaint fields were deleted or not created, create them and assign them properly.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  QM01 - Create Quality Notification
  QM02 - Change Quality Notification
  QS41 - Maintain Catalogs
  QS42 - Maintain Characteristics
  SPRO - Customizing (for configuration)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes related to complaint management and notification types.
  Review SAP Help Portal documentation on Quality Notifications and complaint management.
  
  
  
  Modules Involved:
  
  Quality Management (QM)
  Customer Service (CS) if integrated with complaint handling
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB009 No complaints fields exist for complaint &1
  
  
  Cause
  No complaint fields (characteristics) assigned to complaint type or document
  
  
  Solution
  Assign complaint fields to complaint type; maintain catalogs and characteristics; verify complaint document
  
  
  Transactions
  QM01, QM02, QS41, QS42, SPRO
  
  
  
  
  If you provide the complaint type or document number, I can help you with more specific steps.