How To Fix WS_CWB009 - No complaints fields exist for complaint &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 009

• Message text: No complaints fields exist for complaint &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB009 - No complaints fields exist for complaint &1 ?

  The SAP error message:
  WS_CWB009 No complaints fields exist for complaint &1
  typically occurs in the context of Quality Management (QM) or Customer Service processes where complaints are managed in SAP.
  
  Cause
  This error means that the system cannot find any complaint fields (characteristics or data fields) assigned or maintained for the specified complaint type or complaint number (&1). In other words, the complaint document or complaint type you are trying to process does not have any complaint fields defined or linked to it.
  Common reasons include:
  
  The complaint type used does not have any complaint fields configured.
  The complaint document is incomplete or missing the assignment of complaint fields.
  The configuration for complaint management (QM module) is incomplete or incorrect.
  The complaint fields (characteristics) have not been assigned to the complaint type or the relevant catalog.
  
  
  Solution
  To resolve this error, you need to ensure that complaint fields are properly defined and assigned to the complaint type or complaint document